- Greet all guests with a warm, friendly, and professional attitude.
- Prepare and serve a wide variety of hot and cold beverages, including espresso-based drinks, specialty teas, and mocktails.
- Ensure consistency in drink quality, taste, and presentation according to brand standards.
- Provide recommendations and educate guests about the coffee and tea menu, including signature blends.
- Operate espresso machines, grinders, brewers, and blenders efficiently and safely.
- Maintain cleanliness and hygiene of the barista station, equipment, and surrounding area at all times.
- Replenish stock and ingredients following FIFO and hygiene protocols.
- Assist in creating seasonal beverages and contribute to new product ideas.
- Adhere to food safety and sanitation guidelines as per IHG and local health authority standards.
- Handle guest feedback or complaints professionally, ensuring satisfaction is achieved.
- Work closely with the service and culinary teams for smooth caf operations.
- Uphold grooming, uniform, and conduct standards in line with InterContinental brand expectations.
- Perform opening, closing, and handover duties accurately and responsibly.
Skills & Job Requirements (Local)
- Minimum 1 2 years of barista experience in a luxury hotel, premium caf , or resort.
- Strong knowledge of coffee beans, brewing methods, milk textures, and flavour profiles.
- Barista certification or specialty coffee training (e.g., SCA) is a plus.
- Excellent guest service and communication skills.
- Passion for coffee culture, attention to detail, and creativity in presentation.
- Ability to multitask and work efficiently under pressure.
- Fluent in English; knowledge of Arabic or a second language is an advantage.
- Flexible availability, including weekends, holidays, and rotating shifts.
- Well-groomed appearance and a positive, team-oriented attitude.
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