Banquet Supervisor

Raffles Hotels & Resorts; Saudi Arabia; On-site; SAR 30,000 - 60,000; Full time

Job summary

An established industry player in luxury hospitality seeks an experienced Banquet Supervisor to join their dynamic team in Jeddah. This role is pivotal in ensuring the flawless execution of banquet events, requiring exceptional leadership and customer service skills. You will oversee all banquet operations, from setup to breakdown, while collaborating closely with kitchen and event teams. The ideal candidate will possess a strong background in hospitality, excellent problem-solving abilities, and a passion for delivering unforgettable guest experiences. Join a team that embodies luxury and service excellence, making every event a memorable occasion.

Qualifications

• Proven supervisory experience in banquet operations or similar hospitality role.
• Strong interpersonal and communication skills with a focus on customer service.

Responsibilities

• Oversee and coordinate all aspects of banquet operations, ensuring smooth execution.
• Lead, train, and motivate banquet staff to deliver exceptional service.

Skills

Supervisory Experience

Customer Service

Interpersonal Skills

Problem-Solving

Time Management

Event Management

Communication Skills

Job description

Company Description

Located adjacent to the residential tower, expert service and world-class luxury combine in the Raffles Hotel Jeddah, which is ready to welcome you and your guests at any moment. Here, the high standards, special touches, and trademark elegance of the Raffles brand are the ultimate compliment to the charm and beauty of a stay in Jeddah.

Job Description

We are seeking an experienced and enthusiastic Banquet Supervisor to join our team in Jeddah, Saudi Arabia. As a Banquet Supervisor, you will play a crucial role in ensuring the smooth execution of banquet events while maintaining high standards of service and guest satisfaction.

• Oversee and coordinate all aspects of banquet operations, including setup, service, and breakdown of events
• Lead, train, and motivate the banquet staff to deliver exceptional customer service
• Collaborate with kitchen and event teams to ensure seamless coordination of banquet activities
• Conduct pre-event meetings with clients and event coordinators to review details and address special requests
• Manage inventory control of banquet supplies and equipment, assisting with ordering and restocking as needed
• Monitor service quality during events and provide ongoing feedback and support to staff
• Handle guest inquiries and resolve issues promptly and professionally
• Ensure compliance with health and safety regulations, as well as hotel and brand standards
• Maintain accurate records of event logistics, including guest counts, setup requirements, and special requests
• Assist with billing and event settlement at the conclusion of events
• Collaborate with management to develop and implement strategies for improving efficiency and guest satisfaction
  
  

Qualifications

• Proven supervisory experience in banquet operations or a similar hospitality role
• Demonstrated ability to lead and motivate a team effectively
• Strong interpersonal and communication skills, with a focus on customer service
• Excellent problem-solving abilities and capacity to remain calm under pressure
• Superior time management and organizational skills
• Flexibility to work across various shifts, including evenings, weekends, and holidays
• In-depth knowledge of banquet operations and event management
• Thorough understanding of food and beverage service standards
• Familiarity with health and safety regulations in the hospitality industry
• Ability to work collaboratively in a fast-paced environment
• Knowledge of local customs and etiquette in Jeddah, Saudi Arabia (preferred)
• Proficiency in English; knowledge of Arabic is a plus
  
  

Additional Information

• Being a Raffles employee means embodying and conveying the brand and the company mindset through our Heartiest service culture.