Back-office Support

Emdad Al Khebrat; Riyadh; On-site; SAR 30,000 - 45,000; Full time

Job summary

A local service provider in Riyadh is seeking a proactive Back-office Support specialist to manage non-voice customer interactions and internal coordination tasks. The ideal candidate will have a Bachelor’s degree in IT, 0-2 years of experience in customer support, and strong communication skills in Arabic and English. This role involves assisting the customer service team and ensuring accurate data management and resolution of issues.

Qualifications

• 0–2 years of experience in customer support or back-office operations.
• Basic knowledge of CRM or helpdesk tools preferred.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Process and respond to customer service tickets received through email, chat, or internal systems.
• Handle back-office activities such as customer data updates and complaint follow-up.
• Coordinate with internal departments to resolve customer issues.

Skills

Attention to detail

Time management

Communication in Arabic

Communication in English

Education

Bachelor’s degree in IT or related field

Tools

CRM tools

Helpdesk software

Job description

Job Summary:

We are looking for a proactive and detail-oriented Back-office Support specialist to assist in managing non-voice customer interactions, data entry, complaint handling, and internal coordination tasks. This role supports the frontline customer service team to ensure smooth, accurate, and timely resolution of customer issues.

Key Responsibilities:

Process and respond to customer service tickets received through email, chat, or internal systems.

Handle back-office activities such as customer data updates, complaint follow-up, and service request tracking.

Coordinate with internal departments to resolve customer issues (IT, billing, logistics, etc.).

Ensure accuracy in updating CRM and internal databases.

Prepare daily/weekly reports related to customer queries and case resolution.

Support quality assurance by flagging recurring issues and suggesting improvements.

Requirements:

Bachelor’s degree in IT, or related field.

0–2 years of experience in customer support or back-office operations.

Basic knowledge of CRM or helpdesk tools (preferred).

Strong attention to detail and time management skills.

Good written and verbal communication skills in Arabic and English.

Ability to work under pressure and meet deadlines.