B2B Customer Experience Director

Michael Page; Saudi Arabia; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading technology organization is seeking a B2B Customer Experience Director to develop and head customer experience strategies. This key role involves optimizing the customer journey, leveraging AI and CRM tools, and ensuring high customer satisfaction levels. The ideal candidate will possess a strong leadership background in B2B customer experience. Opportunities for professional growth in a vibrant, innovative environment are available.

Benefits

Opportunities for professional growth and development

Vibrant, innovative work environment

Qualifications

• Strong background in B2B customer experience in technology.
• Excellent leadership and team management skills.
• Ability to handle complex customer queries effectively.

Responsibilities

• Develop and implement customer experience strategies aligned with business objectives.
• Enhance customer lifecycle through proactive engagement.
• Leverage analytics for tracking customer satisfaction.

Skills

Leadership

Communication

Customer Relationship Management

Education

Degree in Business Administration

Degree in Communications

Tools

CRM Platforms

AI Tools

Automation Tools

Job description

The B2B Customer Experience Director is responsible to develop and head the customer experience journey for the business. This role demands an individual who can effectively lead a team to ensure the highest level of customer satisfaction. Client Details Our client is a large organisation that operates in the technology industry. With a focus on innovation and customer satisfaction, they have built a strong reputation in the market. Description * Develop and implement a customer experience strategy aligned with business objectives. * Customer Journey Optimization by enhancing the customer lifecycle through proactive engagement. * Utilize AI, CRM platforms, and automation to streamline CX operations. * Customer Success & Retention - Strengthen retention, onboarding, and customer loyalty strategies. * Data-Driven CX Insights - Leverage analytics to track and improve customer satisfaction. * Develop programs to enhance customer relationships and advocacy. Job Offer * The chance to work in a vibrant, innovative environment * Opportunities for professional growth and development

* A degree in Business Administration, Communications, or a related field. * A strong background in the b2b customer experience within the technology industry. * Excellent leadership and team management skills. * The ability to handle complex customer complaints and queries. * Strong communication and interpersonal skills.