B2B Customer Experience Director

Client of Michael Page; Riyadh; On-site; SAR 30,000 - 50,000; Full time

Job summary

A leading recruitment firm is seeking a Customer Experience Director to develop and optimize customer strategies within the technology sector. This role involves leveraging AI and analytics to enhance customer journey and satisfaction while strengthening retention and loyalty. The ideal candidate will have a strong background in B2B customer experience and excellent leadership skills.

Qualifications

• Strong background in B2B customer experience within technology.
• Excellent leadership and team management skills.
• Ability to handle complex customer complaints and queries.

Responsibilities

• Develop and implement a customer experience strategy aligned with business objectives.
• Customer Journey Optimization through proactive engagement.
• Leverage analytics to track and improve customer satisfaction.

Skills

Leadership

Customer Satisfaction

Communication

Data Analysis

Education

Degree in Business Administration

Degree in Communications

Job description

• Opportunity to be a part of a unique growth team

Job Description

• Develop and implement a customer experience strategy aligned with business objectives.
• Customer Journey Optimization by enhancing the customer lifecycle through proactive engagement.
• Utilize AI, CRM platforms, and automation to streamline CX operations.
• Customer Success & Retention - Strengthen retention, onboarding, and customer loyalty strategies.
• Data-Driven CX Insights - Leverage analytics to track and improve customer satisfaction.
• Develop programs to enhance customer relationships and advocacy.

The Successful Applicant

A successful Customer Service Director should have:

• A degree in Business Administration, Communications, or a related field.
• A strong background in the b2b customer experience within the technology industry.
• Excellent leadership and team management skills.
• The ability to handle complex customer complaints and queries.
• Strong communication and interpersonal skills.

Company Industry

• Recruitment
• Placement Firm
• Executive Search

Department / Functional Area

• Business Development

Keywords

• B2B Customer Experience Director

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