Automotive Technical Service Specialist

SIGMA PAINTS; Jeddah; On-site; SAR 60,000 - 100,000; Full time

Job summary

An established industry player seeks a Technical Service Specialist to enhance customer satisfaction at automotive OEM paint shops. This role focuses on providing exceptional technical support, diagnosing paint application issues, and ensuring compliance with quality standards. The ideal candidate will have a strong background in chemistry or chemical engineering, coupled with hands-on experience in a technical service capacity. Join a dynamic team where your expertise will directly contribute to optimizing processes and delivering top-notch solutions. If you are passionate about customer service and technical excellence, this opportunity is perfect for you.

Qualifications

• Minimum 2 years of experience in a technical service role.
• Ability to work in field-based roles with direct customer interactions.

Responsibilities

• Address and resolve technical issues and service-related concerns.
• Conduct on-site tests and make necessary product adjustments.
• Provide technical training to customers on coating applications.

Skills

Technical Support

Fault Diagnosis

Customer Service

Process Optimization

Education

Bachelor's degree in Chemistry

Bachelor's degree in Chemical Engineering

Diploma in a related field

Tools

MS Office

CRM systems

Technical software

Job description

Bachelor of Technology/Engineering (Any, Chemical), Bachelor of Science (Chemistry)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description

Overview:

Sigma Paints Saudi Arabia is part of PPG Group, the world's largest paint company. We are a streamlined, efficient manufacturer who operates on the leading edge of new technologies and solutions.

We develop products that protect customers' assets in some of the region's most demanding conditions and environments. It is not just our experience that enables us to anticipate and meet the challenges of the global architectural, protective, marine, and packaging coatings industries; it is the unique way we operate that makes us so special. Our aim is to deliver the most effective solution by working closely with our customers and gaining a greater understanding of their specific needs. In this way, we are able to develop the market-leading coatings for which we are renowned.

Job Purpose:

The Technical Service Specialist is responsible for providing technical service and product support at an automotive OEM paint shop. This role ensures smooth operations by assisting customers, diagnosing faults, and maintaining quality and compliance standards.

Main Job Responsibilities:

• Customer Support: Address and resolve technical issues, complaints, and service-related concerns.
• Operational Compliance: Ensure all processes align with regulatory and internal quality standards.
• Fault Diagnosis: Identify and resolve paint application and coating performance issues.
• Product Testing & Adjustments: Conduct on-site tests and make necessary product adjustments.
• Inventory & Demand Planning: Monitor product usage trends and assist in supply forecasting.
• Training & Knowledge Sharing: Provide technical training to customers on coating applications.
• Process Optimization: Support continuous improvement initiatives to enhance efficiency.
• Data Management: Maintain accurate records, reports, and customer data for business development.

Job Requirements:

Diploma or Bachelor's degree in Chemistry, Chemical Engineering, or a related field.

Minimum 2 years of experience in a technical service role.

Basic computer skills (MS Office, CRM systems, technical software).

Ability to work in field-based roles with direct customer interactions.