Automotive Service Adviser

Saudi Petroleum Services Polytechnic; Al Khobar; On-site; SAR 150,000 - 200,000; Full time

Job summary

An established industry player is seeking an Automotive Service Adviser who will serve as the vital link between customers and service technicians. This role is perfect for those who are passionate about cars and possess excellent customer service skills. The adviser will ensure high-quality service and optimal vehicle maintenance, requiring a minimum of three years of experience. Join a dynamic team where your communication skills and automotive knowledge will shine, and contribute to enhancing customer satisfaction in a fast-paced environment.

Qualifications

• Minimum of three years experience in automotive service advising.
• Strong communication and interpersonal skills required.

Responsibilities

• Greet customers and assess their automotive service needs.
• Coordinate with technicians for timely service completion.
• Handle customer complaints and resolve issues effectively.

Skills

Customer Service Skills

Knowledge of Automotive Systems

Service Management Software

Communication Skills

Problem-Solving Abilities

Organizational Skills

Time Management Skills

Knowledge of Automotive Parts

Tools

Service Management Software

Job description

The Automotive Service Adviser plays a crucial role in the automotive repair industry, acting as a liaison between customers and service technicians. This position requires a keen understanding of automotive systems and excellent customer service skills. The adviser is responsible for ensuring that customers receive high-quality service and that their vehicles are maintained in optimal condition. With a minimum of three years of experience required, this role is ideal for individuals who are passionate about cars and possess strong communication skills.

Responsibilities:

1. Greet customers and assess their automotive service needs.
2. Provide detailed explanations of services and repairs to customers.
3. Prepare and present service estimates and invoices.
4. Coordinate with technicians to ensure timely completion of services.
5. Follow up with customers post-service to ensure satisfaction.
6. Maintain accurate records of customer interactions and transactions.
7. Handle customer complaints and resolve issues effectively.
8. Stay updated on automotive technology and service trends.
9. Promote additional services and products to enhance customer satisfaction.
10. Ensure compliance with safety and environmental regulations.

Preferred Candidate:

1. Strong communication and interpersonal skills.
2. Proficient in automotive repair and maintenance knowledge.
3. Ability to multitask and manage time effectively.
4. Customer-focused with problem-solving abilities.
5. Detail-oriented with strong organizational skills.
6. Proficient in using service management software.
7. Ability to work in a fast-paced environment.
8. Team player with a positive attitude.
9. Willingness to learn and adapt to new technologies.
10. Fluent in both English and Arabic is a plus.

Skills

• Excellent customer service skills.
• Strong knowledge of automotive systems and repairs.
• Proficient in service management software.
• Effective communication and negotiation skills.
• Ability to analyze and resolve customer issues.
• Strong organizational and time management skills.
• Basic knowledge of automotive parts and inventory management.
• Ability to work collaboratively with technicians and staff.