Automotive Aftersales Manager

Naffco; Jeddah; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading automotive company in Jeddah is seeking an experienced Automotive & Aftersales Manager to oversee all aftersales operations. You will manage service, maintenance, warranty, and customer service, ensuring high-quality delivery and customer satisfaction. The ideal candidate has a Bachelor's degree and significant experience in aftersales management, with strong leadership skills. This role promises to be rewarding and impactful in enhancing customer satisfaction and profitability.

Qualifications

• 7–10 years’ experience in automotive aftersales management.
• Proven leadership and customer service skills.

Responsibilities

• Manage service center, spare parts, and warranty operations.
• Drive customer satisfaction, retention, and service quality.
• Lead, train, and motivate the aftersales team.

Skills

Customer satisfaction

Leadership

Service operations knowledge

Budget management

Education

Bachelor’s in Mechanical/Automotive Engineering or Business

Job description

The Automotive & Aftersales Manager will be responsible for overseeing all aftersales operations including service, maintenance, spare parts, warranty, and customer service. This role ensures high-quality service delivery, maximizes customer satisfaction, improves retention, and drives profitability of the aftersales division while maintaining compliance with company and manufacturer standards.

Key Responsibilities:

• Manage service center, spare parts, and warranty operations.
• Drive customer satisfaction, retention, and service quality.
• Lead, train, and motivate the aftersales team.
• Monitor KPIs and achieve revenue & profit targets.
• Ensure compliance with OEM standards and company policies.

Requirements:

• Bachelor’s in Mechanical/Automotive Engineering or Business.
• 7–10 years’ experience in automotive aftersales management.
• Strong knowledge of service operations & spare parts.
• Proven leadership and customer service skills.
• Experience in managing budgets & P&L.