Automation Application Engineer

Lucy Electric; Dammam; On-site; USD 35,000 - 55,000; Full time

Job summary

A leading company in smart switchgear applications seeks an Automation Application Engineer to provide technical support, assist in sales processes, and optimize customer solutions. Candidates should hold a degree in Electronics/Electrical engineering with relevant experience in automation and customer service. This role entails working closely with clients to ensure their application needs are met and advancements in technology are utilized.

Qualifications

• Proven work experience as an Application Engineer or similar role.
• Extensive experience in deploying, optimizing, and maintaining automation applications.
• Previous experience in sales or customer service is advantageous.

Responsibilities

• Consult with clients to communicate application needs and support.
• Provide technical support during product approval testing and FAT.
• Perform diagnostic tests, fault finding, and debugging installed solutions.

Skills

Technical Support

Problem Solving

Collaboration

Communication

Customer Service

Education

Bachelor’s degree in Electronics/Electrical engineering

Tools

Automation Integration

Communication Protocols

Smart Switchgear Applications

Job description

Internal Job Title: Automation Application Engineer

Business: Lucy Switchgear Arabia

Location: Dammam, Saudi Arabia

Job Reference No: 3387

Job Purpose

• Consult with our clients to communicate their application needs to our development and engineering team. Demonstrate our products to our customers when required.
• Application Engineer responsibilities include providing technical support to our clients and assisting our sales team with demonstrations and prototypes throughout the sales process.
• Provide technical support during product approval testing and Factory acceptance.
• Ultimately, you will work directly with our clients and provide support for our sales, engineering and development teams as needed.
  
  

Key Accountabilities

These will include:

• Provide clients with technical support as needed and relay information to our sales and engineering teams for ongoing development.
• Provide support to the production team during customer approval process and FAT.
• Optimise Smart switchgear application/solutions by integrating new technologies as enhancements.
• Contribute to sales presentations, as well as demonstrating product and completed integrated applications to customers.
• Perform diagnostic tests, fault finding and debugging installed solutions.
• Generate ideas for smart switchgear application innovation based on market trends.
• Document development processes, procedures and application version histories
• Keep up with advancements in automated switchgear engineering and new technologies.
  
  

Qualifications, Experience & Skills

• Bachelor’s degree in Electronics/Electrical engineering
• Proven work experience as an Application Engineer or similar role
• Previous experience in sales or customer services is advantageous.
• Extensive experience in deploying, optimizing, and maintaining automation applications.
• Proven knowledge of automation integration, communication protocols and platforms.
• Distribution Switchgear knowledge will is advantageous.
  
  

Behavioral Competencies

• Assertive and confident
• Excellent analytical, fault finding and problem-solving abilities.
• Exceptional customer service and interpersonal skills
• Superb collaboration and communication
• Great organization and time management
  
  

Does this sound interesting? We would love to hear from you. Our application process in quick and easy. Apply today!