استشاري صيانة - Service advisor

Mohammed Yousef Naghi Motors Co; Riyadh; On-site; SAR 50,000 - 70,000; Full time

Job summary

A leading company in the automotive sector is seeking a skilled Service Advisor to interact with customers and manage vehicle service processes. The ideal candidate will have strong communication skills and a good understanding of vehicle maintenance. Responsibilities include documenting customer complaints, coordinating with technicians, and ensuring timely service completion. Join a dynamic team focused on customer satisfaction and vehicle performance enhancement.

Qualifications

• Good knowledge of how cars work and common maintenance needs.
• Ability to understand and explain vehicle problems clearly.

Responsibilities

• Greet customers and gather information about their vehicle concerns.
• Coordinate with technicians to diagnose vehicle issues and track service progress.
• Conduct final vehicle walk-through with the customer.

Skills

Communication

Problem Solving

Teamwork

Time Management

Customer Service

Education

SCE Certification

Tools

Microsoft Excel

Job description

• Greet customers and gather information about their vehicle concerns or service needs.
• Accurately document customer complaints, vehicle symptoms, and requested services in the job order system.
• Provide clear explanations of recommended services, repairs, and associated costs.
• Coordinate with technicians to diagnose vehicle issues and track service progress.
• Ensure timely completion of repair and maintenance work in accordance with manufacturer standards.
• Communicate with customers throughout the service process, providing updates and managing expectations.
• Conduct final vehicle walk-through with the customer, explaining services performed and addressing any additional questions.
• Promote preventive maintenance and additional services when appropriate to enhance vehicle performance and longevity.
• Handle customer complaints or issues professionally and escalate unresolved concerns to the service manager.
• Maintain up-to-date knowledge of manufacturer service bulletins, recalls, and technical standards.

Skills

• Good knowledge of how cars work and common maintenance needs.
• Ability to understand and explain vehicle problems clearly.
• Strong communication skills – speaking and writing clearly with customers and technicians.
• Friendly and professional when dealing with customers.
• Good at solving problems and staying calm under pressure.
• Able to work well with others as part of a team.
• Can use computers and basic programs like Microsoft Excel and email.
• Experience with service software or dealership systems is a plus.
• Good time management – able to handle multiple tasks and keep things organized.
• Able to suggest helpful services or products to customers when needed.
• SCE Certification (Saudi Council of Engineers) or equivalent is a plus.