Asst Kids Club Manager - Recreation

W Riyadh; Riyad Al Khabra; On-site; SAR 30,000 - 60,000; Full time

Job summary

Join a forward-thinking company where you will assist in managing pool and beach operations, ensuring exceptional guest experiences while leading a dynamic team. This role involves supervising daily activities, enhancing customer service, and coordinating recreational events. With a focus on personal development and teamwork, you will thrive in a vibrant environment that encourages innovation and growth. Be part of a diverse and inclusive culture that values your contributions and supports your journey to becoming your best self.

Qualifications

• 1 year experience in recreation or health club operations.
• 2-year degree in Health Education or related major is a plus.

Responsibilities

• Supervises daily operations and manages staff effectively.
• Ensures exceptional customer service and satisfaction.
• Coordinates training and development activities for staff.

Skills

Customer Service

Team Management

Event Coordination

Communication Skills

Education

High School Diploma or GED

2-Year Degree in Health Education or related field

Job description

JOB SUMMARY

Assists with managing aspects of the pool and beach areas, including overall maintenance, daily upkeep, cleanliness, and the operation of cabana units. Provides and models service behavior to guests and employees. Strives to improve guest and employee satisfaction while maximizing the financial performance in areas of responsibility. Works with direct reports to implement departmental strategies.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 1 year experience in recreation/health club operations or related professional area.
• 2-year degree from an accredited university in Health Education, Physical Education, Hotel and Restaurant Management, or related major; no work experience required.

CORE WORK ACTIVITIES

Assisting with Recreation Operations

1. Supervises and manages employees, supporting day-to-day operations. Understands employee roles sufficiently to perform duties in their absence.
2. Monitors quality, standards, and customer expectations daily.
3. Demonstrates knowledge of relevant issues, products, systems, and processes.
4. Schedules events, programs, activities, and staff work.
5. Provides personal assistance, medical attention, emotional support, or other personal care as needed.
6. Develops goals and plans to prioritize, organize, and complete work.
7. Supports management of outside vendors, including water sports and scuba.
8. Assists with managing group activities such as sand painting, bonfires, and team-building events.
9. Orders and manages supplies, ensuring staff have necessary equipment and uniforms.
10. Helps manage children's programs, including coordinating activities and purchasing equipment.
11. Assists with pool and beach area maintenance, daily upkeep, cleanliness, and operation of cabana units.

Providing and Ensuring Exceptional Customer Service

1. Serves as a role model for appropriate behaviors.
2. Delivers service exceeding expectations to ensure customer satisfaction and retention.
3. Enhances service through communication, understanding guest needs, providing guidance, feedback, and coaching.

Conducting Human Resources Activities

1. Identifies development needs and coaches or mentors staff to improve skills.
2. Participates in performance appraisal processes, providing feedback.
3. Coordinates training activities for department employees.
4. Builds mutual trust, respect, and cooperation within the team.
5. Communicates expectations and performance objectives; encourages open dialogue about questions or concerns.

Marriott International is an equal opportunity employer committed to a diverse, inclusive, and people-first culture. We do not discriminate based on disability, veteran status, or any other protected class under law.

W Hotels’ mission is to Ignite Curiosity and Expand Worlds. We aim to provide a space to experience life, open doors and minds, and foster innovation. Our culture, encapsulated in the 'Whatever / Whenever' philosophy, emphasizes originality and future-oriented service. Join us to do your best work, find your purpose, belong to a global team, and grow into the best version of yourself.