Asst. Director of Housekeeping

Raffles Hotels & Resorts; Saudi Arabia; On-site; SAR 120,000 - 150,000; Full time

Job summary

An established industry player in luxury hospitality seeks a dedicated Housekeeping Manager to lead a diverse team in Jeddah. This role requires exceptional leadership and communication skills to inspire staff and ensure the highest standards of cleanliness and guest satisfaction. The ideal candidate will have a strong background in hospitality management, particularly in luxury settings, and will utilize their expertise to foster a culture of teamwork and continuous improvement. Join a dynamic environment where your contributions will enhance the guest experience and embody the brand's commitment to excellence.

Qualifications

• 5+ years in housekeeping management, preferably in luxury hotels.
• Strong leadership and communication skills are essential.

Responsibilities

• Oversee Butler Service & Housekeeping Operations for guest satisfaction.
• Engage with guests and ensure their needs are met professionally.

Skills

Leadership Skills

Communication Skills

Problem-Solving

Interpersonal Skills

Cultural Sensitivity

Education

Bachelor's degree in Hospitality Management

Tools

Opera Property Management System

Job description

Company Description

Located adjacent to the residential tower, expert service and world-class luxury combine in the Raffles Hotel Jeddah, which is ready to welcome you and your guests at any moment. Here, the high standards, special touches, and trademark elegance of the Raffles brand are the ultimate compliment to the charm and beauty of a stay in Jeddah.

Job Description

• Demonstrate exceptional leadership skills, inspiring and motivating a diverse, multi-cultural team
• Oversee and optimize Butler Service & Housekeeping Operations, ensuring high standards of cleanliness and guest satisfaction
• Manage and develop staff, fostering a culture of teamwork, accountability, and continuous improvement
• Engage with guests professionally, ensuring their needs are met and exceeding their expectations
• Implement and maintain efficient organizational systems, including work assignments and delegation
• Utilize emotional intelligence and adaptability to navigate a dynamic work environment
• Ensure compliance with security protocols and maintain confidentiality of guest and hotel information
• Demonstrate proficiency in hospitality management systems, preferably Opera Property Management System

Qualifications

• Bachelor's degree in Hospitality Management or related field (preferred)
• Minimum 5 years of experience in housekeeping management, preferably in luxury hotel or resort settings
• Strong leadership and management skills with the ability to motivate and develop team members
• Excellent communication and interpersonal skills, with the ability to interact effectively with guests, staff, and management
• Proficiency in housekeeping operations, standards, and best practices
• Knowledge of inventory management, budgeting, and cost control
• Familiarity with hospitality industry software and technology
• Strong problem-solving and decision-making abilities
• Relevant industry certifications (e.g., IEHA certifications) are a plus
• In-depth knowledge of health and safety regulations in the hospitality industry
• Cultural sensitivity and awareness, particularly in the context of working in Jeddah, Saudi Arabia
• Ability to work flexible hours, including weekends and holidays, as required
• Physical stamina to perform regular inspections and assist with housekeeping duties when necessary

Additional Information

• Being a Raffles employee means embodying and conveying the brand and the company mindset through our Heartiest service culture.