Asst. Director of Housekeeping

Responsibilities

• Demonstrate exceptional leadership skills, inspiring and motivating a diverse, multi-cultural team
• Oversee and optimize Butler Service & Housekeeping Operations, ensuring high standards of cleanliness and guest satisfaction
• Manage and develop staff, fostering a culture of teamwork, accountability, and continuous improvement
• Engage with guests professionally, ensuring their needs are met and exceeding their expectations
• Implement and maintain efficient organizational systems, including work assignments and delegation
• Utilize emotional intelligence and adaptability to navigate a dynamic work environment
• Ensure compliance with security protocols and maintain confidentiality of guest and hotel information
• Demonstrate proficiency in hospitality management systems, preferably Opera Property Management System

Qualifications

• Bachelor's degree in Hospitality Management or related field (preferred)
• Minimum 5 years of experience in housekeeping management, preferably in luxury hotel or resort settings
• Strong leadership and management skills with the ability to motivate and develop team members
• Excellent communication and interpersonal skills, with the ability to interact effectively with guests, staff, and management
• Proficiency in housekeeping operations, standards, and best practices
• Knowledge of inventory management, budgeting, and cost control
• Familiarity with hospitality industry software and technology
• Strong problem-solving and decision-making abilities
• Relevant industry certifications (e.g., IEHA certifications) are a plus
• In-depth knowledge of health and safety regulations in the hospitality industry
• Cultural sensitivity and awareness, particularly in the context of working in Jeddah, Saudi Arabia
• Ability to work flexible hours, including weekends and holidays, as required
• Physical stamina to perform regular inspections and assist with housekeeping duties when necessary