Job Title: Assistant Director of Housekeeping
Job Description:
- Demonstrate exceptional leadership skills, inspiring and motivating a diverse, multi-cultural team.
- Oversee and optimize Butler Service & Housekeeping Operations, ensuring high standards of cleanliness and guest satisfaction.
- Manage and develop staff, fostering a culture of teamwork, accountability, and continuous improvement.
- Engage with guests professionally, ensuring their needs are met and exceeding their expectations.
- Implement and maintain efficient organizational systems, including work assignments and delegation.
- Utilize emotional intelligence and adaptability to navigate a dynamic work environment.
- Ensure compliance with security protocols and maintain confidentiality of guest and hotel information.
- Demonstrate proficiency in hospitality management systems, preferably Opera Property Management System.
Qualifications:
- Bachelor's degree in Hospitality Management or related field (preferred).
- Minimum 5 years of experience in housekeeping management, preferably in luxury hotel or resort settings.
- Strong leadership and management skills with the ability to motivate and develop team members.
- Excellent communication and interpersonal skills, with the ability to interact effectively with guests, staff, and management.
- Proficiency in housekeeping operations, standards, and best practices.
- Knowledge of inventory management, budgeting, and cost control.
- Familiarity with hospitality industry software and technology.
- Strong problem-solving and decision-making abilities.
- Relevant industry certifications (e.g., IEHA certifications) are a plus.
- In-depth knowledge of health and safety regulations in the hospitality industry.
- Cultural sensitivity and awareness, particularly in the context of working in Saudi Arabia.
- Ability to work flexible hours, including weekends and holidays, as required.
- Physical stamina to perform regular inspections and assist with housekeeping duties when necessary.
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