Associate Manager - Retail Operations | Riyadh, SA

D360 Bank; Riyadh; On-site; SAR 60,000 - 90,000; Full time

Job summary

D360 Bank is looking for an Associate Manager in Retail Operations to oversee daily tasks and ensure compliance with policies. The role requires managing customer transactions, collaborating with stakeholders, and maintaining documentation accuracy, suitable for graduates with up to three years in Banking Operations.

Qualifications

• Fresh graduate to 3 years of experience in Banking Operations.
• Competence in Card Operations and experience independently executing tasks.
• Role requires collaboration with various stakeholders and a detail-oriented approach.

Responsibilities

• Execute payments and service requests for retail and commercial clients.
• Collaborate with stakeholders to ensure efficient workflows and positive customer experience.
• Maintain daily MIS and reconcile transactions to ensure accurate account balances.

Skills

Communication

Problem solving

Education

Tertiary-level qualification in Accounting, Business, or Finance

Tools

Card Operations

Data Collection and Analysis

Financial Transactions

Job description

Associate Manager - Retail Operations

D360 Bank Riyadh, Saudi Arabia Apply now Posted 2 months ago Permanent Competitive

Associate Manager - Retail Operations

Job Description

The role is responsible for working in day-to-day workflow activities ensuring a range of operations activities are executed accurately and in compliance with policies and guidelines. He/she resolves queries from internal and external stakeholders in a clear and timely manner. He/she works with the Head to develop and improve unit policies, processes, and procedures. He manages customer documentation, verifies account activities, customer details and practices regulatory compliance while meeting quality standards for operational activity.

The role is highly detail-oriented in his work as he handles the processing of numerous transactions and documents on a day-to-day basis. He is also a strong team player as he collaborates with various internal and external stakeholders.

Responsibilities

• Executes payments, transactions, and service requests including administration and servicing activities for retail and commercial clients, well within service line agreements (SLAs)
• Collaborates with cross-functional stakeholders across technical and business units to promote efficient workflows, manage interdependencies, and oversee transaction on-time completion and a positive customer experience
• Follow-up with the transacting international banks; monitor and reconcile daily receipts and disbursement transactions
• Provide support to customer dispute letters, affidavits of fraud, and other documents received from Card Members including Visa/MasterCard/ Amex.
• Maintains daily MIS for incoming & outgoing retrieval & chargeback
• Contact merchants to retrieve valid supporting documents pertaining to the Chargebacks & retrievals.
• Processes new applications for Merchant, Debit/Credit card, renewals, and dispatch and execute end-to-end card production process.
• Executes all card maintenance requests like expiration, PIN, address modification, and loss.
• Executes Card & POS Operation transactions/activities and reconciliation processes effectively to ensure proper settlements and reconciliation
• Reconciling payments to ensure the integrated systems reflect the correct transactions
• Performing daily financial transactions such as verifying, calculating, and posting accounts receivable data
• Reconcile account balances to maintain accurate general ledger account balances and comply with related policies, practices, and/or regulations.
• Enforce, incorporate, and comply with all necessary controls and related information security (EIS) policies, procedures, practices, training, reporting, personal due diligence and vigilance, within departmental/unit activities and operations.

Qualifications

Preferred Qualifications

• A tertiary-level qualification from an internationally/regionally recognized institution, preferably with a focus on Accounting, Business, or Finance

Years & Nature of Experience

• Will be a fresh graduate to 3 years of experience in Banking Operations, particularly Cards Operations, in Retail and Commercial Banking.
• If with experience, would have been accountable for completion of assigned tasks and project work and has developed a level of competence to carry out work independently

Technical Competencies

• Card Operations
• Data Collection and Analysis
• Financial Transactions

Behavioural Competencies

• Communication
• Problem solving

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