Associate - Guest Care Center

Associate - Guest Care Center at Six Flags & Aquarabia Qiddiya City plays a fundamental role in delivering exceptional service to our guests. This entry-level position focuses on assisting guests with inquiries, providing information about park attractions, and ensuring that each visitor enjoys a seamless experience. Associates will be the first point of contact for guests and will work diligently to foster a positive and friendly atmosphere.

Responsibilities:

1. Assist in developing and implementing initiatives to improve the efficiency and effectiveness of the Guest Care Center.
2. Analyze guest feedback and operational data to identify trends and areas for improvement.
3. Support the maintenance and improvement of guest care workflows, ensuring consistency and quality in service delivery.
4. Assist in documenting standard operating procedures and ensuring adherence across the team.
5. Help implement new tools or technologies to enhance guest care operations.
6. Collect and analyze data related to guest interactions, complaints, and resolutions to provide actionable insights.
7. Prepare reports and presentations on guest care metrics and trends for management review.
8. Use data to recommend improvements and support decision-making processes.
9. Work closely with internal departments, including Marketing, Operations, and IT, to ensure seamless integration of guest care initiatives.
10. Assist in identifying and addressing recurring guest issues, collaborating with relevant teams to develop long-term solutions.

Requirements

Education

Bachelor's degree in Business Administration, Hospitality Management, or a related field.

Experience

0-3 years of experience in customer service, operations support, or data analysis roles.

Skills

• Strong analytical skills, with the ability to interpret data and provide actionable insights.
• Excellent organizational and multitasking abilities, ensuring efficient management of multiple projects and priorities.
• Effective communication skills.
• Problem-solving and critical thinking skills, particularly for identifying and addressing operational challenges.
• Team-oriented mindset, fostering collaboration and supporting team objectives.
• Attention to detail, ensuring accuracy in reporting and process management.
• Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint.
• Customer-focused mindset, with a passion for improving guest experiences and loyalty.
• Languages: Fluent in Arabic & English.

Competencies

• Self-Actualization & Fulfilment: Proficiency Level - ADVANCED
• Team Synergy & Development: Proficiency Level - ADVANCED