Associate - Guest Care Center

Six Flags Qiddiya City and Aquarabia; Riyadh; On-site; SAR 30,000 - 60,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen engagierten Associate für das Guest Care Center, der eine Schlüsselrolle bei der Bereitstellung außergewöhnlicher Dienstleistungen spielt. In dieser Einstiegsposition werden Sie die erste Anlaufstelle für Gäste sein und ihnen bei Anfragen helfen, Informationen über Attraktionen bereitstellen und sicherstellen, dass jeder Besucher ein nahtloses Erlebnis hat. Sie werden in einem dynamischen Team arbeiten, das sich der Verbesserung der Gästeerfahrungen widmet und innovative Lösungen zur Optimierung der Abläufe entwickelt. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem lebhaften Umfeld arbeiten möchten, ist diese Rolle ideal für Sie!

Qualifications

• Abschluss in Betriebswirtschaft oder verwandten Bereichen erforderlich.
• 0-3 Jahre Erfahrung in Kundenservice oder Datenanalyse.

Responsibilities

• Entwicklung und Implementierung von Initiativen zur Verbesserung des Gästeservices.
• Analyse von Gästefeedback zur Identifizierung von Verbesserungsmöglichkeiten.

Skills

Analytische Fähigkeiten

Organisationsfähigkeiten

Kommunikationsfähigkeiten

Problemlösungsfähigkeiten

Teamarbeit

Detailgenauigkeit

Microsoft Office Suite

Kundenorientierung

Education

Bachelor in Betriebswirtschaft

Bachelor in Hospitality Management

Tools

Microsoft Excel

Microsoft PowerPoint

Job description

Associate - Guest Care Center at Six Flags & Aquarabia Qiddiya City plays a fundamental role in delivering exceptional service to our guests. This entry-level position focuses on assisting guests with inquiries, providing information about park attractions, and ensuring that each visitor enjoys a seamless experience. Associates will be the first point of contact for guests and will work diligently to foster a positive and friendly atmosphere.

Responsibilities:

1. Assist in developing and implementing initiatives to improve the efficiency and effectiveness of the Guest Care Center.
2. Analyze guest feedback and operational data to identify trends and areas for improvement.
3. Support the maintenance and improvement of guest care workflows, ensuring consistency and quality in service delivery.
4. Assist in documenting standard operating procedures and ensuring adherence across the team.
5. Help implement new tools or technologies to enhance guest care operations.
6. Collect and analyze data related to guest interactions, complaints, and resolutions to provide actionable insights.
7. Prepare reports and presentations on guest care metrics and trends for management review.
8. Use data to recommend improvements and support decision-making processes.
9. Work closely with internal departments, including Marketing, Operations, and IT, to ensure seamless integration of guest care initiatives.
10. Assist in identifying and addressing recurring guest issues, collaborating with relevant teams to develop long-term solutions.

Education

Bachelor’s degree in Business Administration, Hospitality Management, or a related field.

Experience

0-3 years of experience in customer service, operations support, or data analysis roles.

Skills

1. Strong analytical skills, with the ability to interpret data and provide actionable insights.
2. Excellent organizational and multitasking abilities, ensuring efficient management of multiple projects and priorities.
3. Effective communication skills.
4. Problem-solving and critical thinking skills, particularly for identifying and addressing operational challenges.
5. Team-oriented mindset, fostering collaboration and supporting team objectives.
6. Attention to detail, ensuring accuracy in reporting and process management.
7. Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint.
8. Customer-focused mindset, with a passion for improving guest experiences and loyalty.

Languages

Fluent in Arabic & English.

Competencies

Self-Actualization & Fulfilment: Proficiency Level – ADVANCED

Team Synergy & Development: Proficiency Level - ADVANCED