Associate Director Client Success

Mercer Middle East; Riyadh; On-site; SAR 60,000 - 100,000; Full time

Job summary

An established industry player is seeking an Associate Director of Client Experience to lead and manage client engagements across Saudi Arabia. In this strategic role, you will drive business growth and deliver innovative human capital solutions while collaborating with global clients across various sectors. Your expertise in talent management and project leadership will be key in building strong client relationships and ensuring successful project delivery. If you are passionate about transforming human capital practices and have a proven track record in consulting, this opportunity is perfect for you.

Qualifications

• 7+ years of experience in talent management and human capital consulting.
• Strong background in project management with proven leadership abilities.

Responsibilities

• Lead complex human capital consulting projects and manage client relationships.
• Develop custom assessment tools and deliver high-impact presentations.

Skills

Talent Management

Project Management

Client Engagement

Analytical Skills

Presentation Skills

Education

Bachelor of Business Administration

Tools

Psychometric Assessments

Job description

Bachelor of Business Administration(Management)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

Associate Director Client Experience to lead and manage client engagements across Saudi Arabia. In this role, you will play a critical part in driving business growth, managing client relationships, and delivering innovative human capital solutions. You will collaborate with global clients and partners across multiple industries, including banking, government entities, retail, academic institutions, pharmaceuticals, and aviation. You will also work alongside top business schools and consultancies to identify client development and succession planning needs.This is a leadership role within our Client Delivery Team, where you will be responsible for managing large-scale, complex projects and ensuring successful delivery in line with client expectations.Key Responsibilities: Lead and manage complex human capital consulting projects, particularly in talent assessment, leadership development, and succession planning. Act as a strategic advisor, providing insights on human capital transformation, restructuring, and leadership development. Build and maintain strong client relationships, ensuring long-term business success. Create and design custom assessment tools, reports, and solutions based on client needs. Work closely with large educational institutions and consulting firms to provide end-to-end human capital solutions. Collaborate with internal teams, including Client Success and R&D, to develop and refine Mercer s consulting offerings. Support technology teams in the design and development of assessment tools and solutions. Prepare and deliver high-impact presentations to clients and senior stakeholders. Partner with the commercial team to develop tailored client proposals and solutions.Who We re Looking For: Saudi National with fluency in Arabic and English. 7+ years of experience in talent management, assessment, or human capital consulting. Strong background in project management and client engagement, with a proven ability to lead large, complex projects. Previous experience in a top-tier consultancy (Big 4, global HR consultancy, or leading test publisher) is highly desirable. Expertise in psychometric assessments and talent frameworks (BPS Test User: Occupational Ability and Personality certification is a plus). Excellent interpersonal skills and the ability to build and maintain relationships at all levels. Strong analytical and problem-solving skills, with the ability to develop innovative talent solutions. Outstanding presentation and communication skills, with the ability to engage C-level executives.

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