Assistant Store Manager | Retail | M&S | Riyadh

Al-Futtaim; Riyadh; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading company in the retail sector is seeking an Assistant Store Manager to enhance store performance and customer experience. This role involves supporting the Store Manager in overseeing daily operations, managing stock, and fostering team development. Ideal candidates will have significant retail expertise and leadership skills, rooted in values of respect and excellence.

Qualifications

• 5+ years in retail/F&B experience.
• 2+ years in a supervisory role.
• Food Hygiene certification if applicable.

Responsibilities

• Lead daily operations and optimize sales.
• Ensure exceptional customer service.
• Supervise stock management and compliance activities.

Skills

Leadership

Commercial acumen

Adaptability

Proficiency in retail systems

Education

High school diploma

Degree in Business/Retail Management

Tools

POS systems

Inventory software

Job description

Job Requisition ID: 169285

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions: automotive, financial services, real estate, retail, and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia, and Africa. Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Their entrepreneurship and relentless customer focus enable the organization to grow and expand, responding to the changing needs of their customers within the societies in which they operate.

By upholding values of respect, excellence, collaboration, and integrity, Al-Futtaim Group continues to enrich the lives and aspirations of their customers every day.

Role Overview

The Assistant Store Manager plays a pivotal role in driving store performance by leading daily operations, optimizing sales, and ensuring exceptional customer service. You will support the Store Manager in coordinating teams, managing stock, and upholding compliance standards while fostering a positive workplace culture. This role is ideal for a proactive leader with retail/F&B expertise who thrives in a fast-paced environment.

Key Responsibilities

1. Sales & Commercial Leadership

• Execute the store’s sales strategy by deploying resources effectively to meet targets.
• Conduct floor walks with the Store Manager to identify commercial opportunities and implement improvements.
• Oversee promotions, planogram updates, and phase changes to maximize visual appeal and sales.
• Monitor KPIs (e.g., stock availability, waste reduction, customer feedback) and take corrective actions.

Operational Excellence

• Ensure the store is 'ready to trade' daily, maintaining hygiene, safety, and merchandising standards.
• Supervise stock management, including deliveries, FIFO rotation, and shelf replenishment.
• Lead compliance activities (e.g., DEF reduction, duty management checks, dual-control procedures).

Customer Experience

• Role model exceptional service behaviors (Positive, Determined, Respectful, Accountable).
• Resolve customer complaints promptly and train teams to enhance service quality.
• Dynamically allocate staff across zones/tills to optimize service during peak hours.

Team Development & Performance

• Coach, motivate, and provide feedback to team members to drive engagement and performance.
• Conduct performance reviews, identify talent, and support career development.
• Manage recruitment, scheduling, and absence management to align with labor budgets.

Cost Control & Profitability

• Minimize losses through efficient rostering, waste management, and idle-time reduction.
• Ensure accurate stock handling to reduce shrinkage and markdowns.

Qualifications & Experience

Essential:

• Education: High school diploma (degree in Business/Retail Management preferred).
• Experience: 5+ years in retail/F&B, including 2+ years in a supervisory role.
• Certifications: Food Hygiene certification (if applicable).

Skills & Competencies

• Strong leadership with ability to engage teams and manage conflicts.
• Commercial acumen to analyze sales data and drive results.
• Adaptability to multitask in a dynamic environment.
• Proficiency in retail systems (e.g., POS, inventory software).

We’re here to provide excellent service, and your support can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please carefully read the job description to confidently demonstrate why this opportunity is right for you. Take the time to craft a personalized CV to boost your visibility. Our Talent Acquisition team members are dedicated to making the best match between talent and opportunity, considering skills, behaviors, and alignment with our values of Respect, Integrity, Collaboration, and Excellence.

We aim to review and respond to every application, ensuring a positive candidate experience throughout the process.