Assistant Store Manager

Ermenegildo Zegna Holditalia S.p.A; Riyad Al Khabra; On-site; SAR 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic Assistant Store Manager to lead a high-performing team in a luxury retail environment. This role involves supporting the Store Manager in achieving sales goals, coaching team members, and fostering a customer-centric culture. You'll be instrumental in creating a welcoming atmosphere that aligns with the brand's values while ensuring operational excellence. If you have a passion for high-end fashion and a knack for building relationships, this is an exciting opportunity to make a significant impact in a prestigious brand's retail landscape.

Qualifications

• 5 to 7 years of experience in high-end fashion sales.
• Graduate with sales qualifications and excellent communication skills.

Responsibilities

• Support Store Manager in achieving sales targets and KPIs.
• Coach team to enhance performance and provide individual feedback.
• Ensure personalized customer experiences and develop client relationships.

Skills

Excellent communication skills

Interpersonal skills

Achievement drive

Empathy

Leadership

Team working

Education

Graduate in any discipline

Tertiary qualifications in sales

Tools

Basic accounting software

Job description

TENT

As a Zegna Assistant Store Manager, you will support the Store Manager in all activities related to store business objectives, including sales development, staff management, and operational activities. You will cultivate a genuine customer-centric culture, gaining a deep understanding of the client, ensuring personalized service levels, and building authentic and lasting relationships. You will be a dynamic and inspiring leader, building an energized, accountable, and effective team.

FUNCTIONAL RESPONSIBILITIES

• Achieve individual daily, weekly, monthly, and yearly sales and KPI targets while ensuring a warm and personalized customer experience.
• Support the Store Manager in preparing and executing the Morning Briefing, translating store KPIs into action plans for the team.
• Actively support the team on the sales floor to optimize productivity; actively coach the team to enhance individual performance.
• Provide accurate and effective staff schedules to the Store Manager by analyzing traffic trends to ensure adequate floor coverage.
• Collaborate with the Store Manager and local Marketing and CRM to develop and implement localized clientelling initiatives to generate new and activate lapsed clients.
• Implement and supervise the execution of the Selling Flow.
• Create a warm and friendly store environment aligned with our casual luxury brand. Develop "storytelling" capabilities within the team to ensure the highest level of customer connection.
• Ensure that client outreach is personalized and aligned with personal interests, lifestyle, etc.
• Monitor periodic CRM/Marketing KPIs and reporting to capture meaningful customer data for building relationships and ensuring appropriate customer data collection through the appropriate tools.
• Communicate information related to Company/Region priorities and goals and nurture a positive and dynamic internal environment.
• Embrace and promote change and transformation and actively inspire others to do the same.
• Facilitate the onboarding plan for every new employee.
• Provide regular individual feedback (daily/weekly/monthly).
• Coach the store team to develop competencies and support their growth; ensure training program deployment.
• Motivate and engage the team by maintaining high performance standards.
• Support the Store Manager in identifying training needs and ensuring the implementation of training activities.
• Be aware of employees’ problems and take actions to help problem-solving, informing the Store Manager and HR.
• Work with the Store Manager to provide effective feedback on products and collections and keep up to date on stock situation, consolidation, and transfers.
• Ensure the implementation of VM guidelines, in collaboration with the Store Manager and VM, to ensure interior and exterior image.
• Ensure the implementation of Company guidelines in terms of store experience (team grooming, music, video, food and beverage, etc.) and store maintenance.
• Support the Store Manager in planning and organizing the team’s attendance to product trainings and in achieving training goals.
• Ensure the store team adheres to guidelines, policies, and procedures in all areas of operational activities and inform the Store Manager of any non-compliant aspects.
• Sponsor, execute, and supervise the adoption of the Zegna Code of Ethics.
• Supervise the logistic procedures and stock management.
• In collaboration with the Store Manager, ensure the adoption of H&S regulations and the attendance of the store team on H&S specific training courses.
• Ensure and supervise the usage of digital services to increase business opportunities and virtual sales and to improve customer service.

Education/ Qualification

• Graduate in any discipline with tertiary qualifications in sales.

Experience

• 5 to 7 years’ experience in the high-end fashion industry, preferably involving direct sales.

Functional Skills & Specific Knowledge

• Excellent communication and interpersonal skills.
• Good command of spoken and written English essential.
• Knowledge of other languages including Arabic/Italian advantageous.
• Pleasant personality and good grooming.
• Computer literate with knowledge of basic accounting procedures.
• Ability to take ownership of the business.

COMPETENCIES

• Achievement Drive
• Building Relationships
• Empathy
• Influencing
• Serving Customers
• Team Working
• Conceptual Thinking
• Developing Potential
• Driving Performance
• Leadership

Locations: Saudi Arabia/Riyadh

Brand: Zegna

Contract type: Permanent Job

JOB FUNCTION: Sales Channels & Retail Excellence/Retail