Assistant Restaurant Manager

Al Khozama Investment; Saudi Arabia; On-site; SAR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Operations Manager to enhance dining experiences and lead a cohesive team. This role involves coordinating daily operations, implementing policies, and ensuring compliance with health standards. You will be pivotal in driving customer satisfaction and achieving operational goals. If you are passionate about hospitality and have a knack for leadership, this opportunity is perfect for you. Join a forward-thinking company that values innovation and teamwork, and make a significant impact in the culinary world.

Qualifications

• Experience in restaurant management and operations.
• Strong communication and leadership skills.

Responsibilities

• Coordinate daily operations and manage staff schedules.
• Ensure compliance with health and safety standards.
• Lead team meetings and enhance guest experiences.

Skills

Team Leadership

Customer Service

Operational Management

Communication Skills

Budget Management

Education

Bachelor's Degree in Hospitality Management

Food Safety Certification

Job description

Working side by side with the General Manager & Head Chef in coordinating, directing, and planning daily business operations. Assists in creating weekly schedules, ensuring smooth shifts, managing daily operations, and supporting human resources, administrative duties, training new employees, and assisting on the front and back lines as necessary. Leads team meetings and group training sessions.

JOB DUTIES AND RESPONSIBILITIES:

OPERATION:

• Ensure an outstanding dining experience by regulating presentation, taste, service, and atmosphere for all guests; develop ways to cultivate a regular customer base.
• Work to create a cohesive team that communicates effectively.
• Create a professional atmosphere that maintains top employee safety standards and provides guidelines to eliminate hazards.
• Lead the restaurant to achieve new and greater goals to stand out within the industry.
• Maintain operations by implementing policies, standard operating procedures, and system improvements.
• Maintain customer satisfaction through monitoring, evaluating, and improving food, beverage, and service offerings; build relationships with preferred patrons.
• Achieve company goals by taking ownership of requests and exploring opportunities to add value.
• Coordinate restaurant operations during each shift.
• Monitor adherence to health, safety, and hygiene standards.
• Interact with customers to enhance their experience.
• Follow company rules and procedures and carry out reasonable requests from senior management.

ADMINISTRATION:

• Manage documents, templates, storage, and updates.
• Fill in for the General Manager in their absence.
• Keep SOPs, manuals, and recipes up to date.
• Follow health code and local food handling regulations; maintain food safety certifications.
• Ensure a safe, secure, and healthy environment by enforcing sanitation standards and complying with regulations.
• Ensure compliance with security procedures.
• Review and submit operational improvements.
• Prepare and implement standard operating procedures.

COMMUNICATION:

• Attend and lead daily management briefings.
• Seek innovative solutions and use technology and social media to engage customers.
• Participate in weekly management meetings and provide relevant information.
• Ensure effective interdepartmental communication.
• Attend daily team briefings.
• Communicate transparently and proactively via communication tools.
• Report daily and weekly to management.
• Maintain business records.
• Collaborate proactively with all departments.

FINANCE:

• Implement cost-cutting measures.
• Monitor sales and revenue.
• Survey demand, analyze competitors, and prepare financial projections.
• Manage budgets, inventories, and cost controls for FOH and BOH.
• Ensure adherence to budgets and take corrective actions if needed.
• Monitor expenses and respect approval processes.
• Manage inventory effectively.

GUEST RELATION:

• Understand and anticipate guest needs.
• Handle complaints effectively and friendly.
• Seek solutions to meet guest expectations.
• Build genuine relationships and recognize regular guests.
• Ensure a warm welcome for new guests to encourage repeat visits.