Assistant Residence Manager - Four Seasons Resort at The Red Sea, Saudi Arabia

Four Seasons Hotels and Resorts; Saudi Arabia; On-site; SAR 90,000 - 130,000; Full time

Job summary

Join Four Seasons Red Sea as the Residences (Assistant) Manager, where you'll be pivotal in the luxurious residential community's daily operations. This role demands top-notch leadership and communication skills, focusing on enhancing resident experiences while ensuring financial accountability and collaboration across departments. Excellent benefits await you, including competitive salary and professional development opportunities.

Benefits

Housing and Transportation Provided

30 Days of Annual Vacation

Medical Insurance

Life Insurance

Complimentary Meals During Shifts

Global Complimentary Room Nights

Qualifications

• Minimum 2 years' experience in branded residences or HOA/hospitality leadership.
• Fluent in English and Arabic (written and verbal).
• Strong leadership and communication abilities.

Responsibilities

• Serve as the point of contact between residents and hotel departments.
• Manage HOA billing process and oversee financial operations.
• Assist with planning and executing projects affecting shared facilities.

Skills

Leadership

Communication

Organizational Skills

Interpersonal Skills

Financial Acumen

Tools

Opera PMS

MS Office Suite

Financial Systems

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Soon to be one of the region’s foremost luxury beachside destinations, The Red Sea will comprise of the idyllic natural islands and lagoons across 200 kms of coastline along the western coast of the Kingdom of Saudi Arabia, between the cities of Umluj and Al Wajh. The new Four Seasons Resort will be located on Shura Island, the hub of the development and home to a yacht marina, leisure and lifestyle facilities, retail offerings, 18-hole golf course and more. The Red Sea destination is being built with sustainable practices and tourism at its core, with the masterplan being informed by an impressive marine spatial planning simulation to model the environmental impact of development and operations to minimize over-tourism while providing guests with an exceptional travel and lifestyle experience. The destination will also rely on renewable energy and will only develop a small portion of the islands with expansive dedicated conservation zones. The new Four Seasons Resort will offer approximately 149 rooms and suites, all with uninterrupted views over white sand beaches and crystal-clear waters. The property will also feature six restaurant and lounge outlets, meeting and events spaces, a marine discovery centre, Kids for All Seasons space and much more. Whether looking for rest and relaxation or sport and water activities, there will be something for everyone, including a full-service spa with a hammam, tennis courts, three outdoor pools with cabanas, and two separate beaches for families and adults perfect for soaking in the sun or diving down to explore the coral reefs.The Role of the Residences (Assistant) Manager

The Residences (Assistant) Manager plays a vital role in the successful day-to-day operation of the Residential community within the luxury ecosystem of Four Seasons Red Sea. This position is responsible for supporting HOA administration, owner relations, financial oversight, project coordination, and ensuring the highest levels of service for residential owners.

Working in close alignment with the Director of Residences, this role requires someone with strong leadership skills, excellent communication abilities, and a background in luxury hospitality or branded residential environments, ideally with HOA experience.

Key Responsibilities

Resident Experience & Coordination

• Serve as the point of contact between residents and hotel departments including Rooms, Engineering, Housekeeping, and Security.

  
  

• Ensure consistent delivery of personalized service and recognition for residents by maintaining accurate resident profiles.

  
  

• Regularly attend and prepare for HOA and committee meetings to support governance and community involvement.

  
  

• Interact directly with residents to manage feedback, resolve issues, and update Golden HOME with accurate information.

  
  

Financial Management & HOA Billing

• Manage and distribute accurate monthly house account statements to residents.

  
  

• Oversee the complete HOA billing process: issue statements, track payments, and follow up on delinquencies.

  
  

• Collaborate with the Finance team to ensure timely vendor payments and invoice verification.

  
  

• Prepare and distribute monthly Opera-based resident spend reports and utility aging reports.

  
  

Engineering & Maintenance Oversight

• Assist with the planning and execution of projects requiring unit access or impacting shared facilities.

  
  

• Conduct regular inspections of common areas and coordinate with Engineering and Landscaping for corrective action.

  
  

• Communicate progress of in-unit work and coordinate timelines with relevant departments and residents.

  
  

Leadership & Human Resources

• Work with People & Culture and L&D teams to support staffing, training, and disciplinary processes for residential employees.

  
  

• Foster a positive and ethical work environment, leading by example and supporting the team’s professional growth.

  
  

• Support safety initiatives and emergency response protocols in coordination with Security.

  
  

Legal, Operational & Community Relations

• Educate owners on their rights and obligations as defined by legal agreements and HOA regulations.

  
  

• Assist with budgeting, financial planning, and annual HOA meetings.

  
  

• Establish and maintain positive working relationships with external stakeholders including the developer, vendors, and local community representatives.

  
  

• Attend community and business functions to promote engagement and goodwill.

  
  

Key Competencies

Behavioral

• Professional, courteous, and approachable

  
  

• Detail-oriented with strong organizational and multitasking abilities

  
  

• Demonstrates initiative, sound judgment, and confidentiality

  
  

• Adaptable under pressure with excellent interpersonal skills

  
  

Technical

• Fluent in English and Arabic (written and verbal)

  
  

• Financial and HOA administration knowledge

  
  

• Proficient in Opera PMS, MS Office Suite, and financial systems

  
  

• Minimum 2 years’ experience in branded residences or HOA/hospitality leadership

  
  

Key Relationships

Internal

• General Manager

  
  

• Director of Residences

  
  

• Director of Finance

  
  

• Engineering, Housekeeping, Security, P&C Teams

  
  

External

• Residential Owners and HOA Committees

  
  

• Vendors and Service Providers

  
  

• Property Developers and Realtors

  
  

• Local Community Stakeholders

  
  

What to Expect at Four Seasons Red Sea

• Basic Monthly Salary, Live-Out Allowance, and Travel allowance, if applicable

  
  

• Provided Housing and Transportation

  
  

• 30 Days of Annual Vacation

  
  

• 10 Public Holidays

  
  

• Annual Paid Home Leave

  
  

• Medical Insurance

  
  

• Life Insurance

  
  

• Complimentary Meals During Shifts

  
  

• Uniform Laundering for Work Attire

  
  

• Global Complimentary Room Nights with Four Seasons

  
  

• Professional Growth and Development Opportunities