Assistant Reservations Manager

Hilton Worldwide, Inc.; Riyadh; On-site; SAR 60,000 - 85,000; Full time

Job summary

Hilton Worldwide, Inc. is seeking an Assistant Reservations Manager for their Double Tree by Hilton Riyadh Financial District. This role involves overseeing the Reservations Team, ensuring top-notch guest service and team performance, while managing daily operations and optimizing occupancy rates. The successful candidate will have strong organizational skills and a commitment to customer service excellence.

Qualifications

• Experience in Reservations or Sales within the hotel/leisure industry.
• High commitment to customer service excellence.
• Strong team management skills.

Responsibilities

• Oversee Reservations Team operations to maximize revenue.
• Manage enquiries via telephone, fax, and email professionally.
• Monitor customer satisfaction and resolve issues for repeat business.

Skills

Organizational skills

Administrative skills

Communication skills

Customer service excellence

IT proficiency

Education

Relevant degree or qualification in business

Tools

Hotel property management systems

Job description

Job Description - Assistant Reservations Manager (HOT0BO46)

Job Number: HOT0BO46

Work Locations

Double Tree by Hilton Riyadh Financial District, Northern Ring Road, Riyadh 3325

A Reservations Supervisor oversees the Reservations Team and manages routine procedures to maximize revenue and guest satisfaction.

What will I be doing?

As Reservations Supervisor, you will oversee the Reservations Team, ensuring routine procedures are followed to maximize revenue and guest satisfaction. Your responsibilities include:

• Assisting in daily operations of the Reservations Department
• Managing enquiries via telephone, fax, and email promptly and professionally, ensuring accuracy
• Understanding seasonal and historical trends to optimize occupancy and rates
• Developing new contacts, sales leads, and responding to sales opportunities
• Producing quotations and confirmations for clients
• Monitoring customer satisfaction and resolving issues to foster repeat business
• Developing team members, maintaining knowledge of hotel facilities and processes, and promoting high standards
• Ensuring bookings are guaranteed, and charges for no-shows or late cancellations are applied appropriately
• Monitoring team performance, training, and teamwork
• Participating in recruitment, management, and development of the Reservations team

What are we looking for?

The ideal Reservations Supervisor should embody Hilton's commitment to guest service and teamwork. Key qualities include:

• Strong organizational and administrative skills
• Positive attitude and effective communication skills
• High commitment to customer service excellence
• Confident telephone manner
• Proficiency in IT skills
• Excellent grooming standards

Preferred qualifications include:

• Knowledge of hotel property management systems
• Experience in Reservations or Sales within the hotel/leisure industry
• Relevant degree or qualification in business

What will it be like to work for Hilton?

Hilton is a leading global hospitality company, offering a range of accommodations from luxury hotels to extended-stay suites. With a history of nearly a century, Hilton focuses on delivering exceptional guest experiences. Our vision is "to fill the earth with the light and warmth of hospitality," and our team members are central to this mission.