Assistant Reservations Manager

Accor Hotels; Riyadh; On-site; SAR 60,000 - 80,000; Full time

Job summary

A leading hospitality company in Riyadh is seeking an Assistant Reservations Manager to ensure smooth operations in the reservations department. The role involves managing staff, optimizing room inventory, and delivering exceptional service to guests. Ideal candidates will have leadership experience in the hotel industry and strong communication skills.

Qualifications

• Previous leadership experience in a hotel environment.
• Fluency in Arabic and English required.

Responsibilities

• Manage daily operations of the reservations department.
• Oversee and train reservations staff.
• Handle complex reservations and guest inquiries.

Skills

Leadership

Communication

Problem Solving

Analytical Skills

Organizational Skills

Education

Bachelor's degree in Hospitality Management

Tools

Opera Property Manager System

Microsoft Office

Job description

Company Description

Joinus at Accor,wherelife pulseswithpassion!

As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.

Byjoiningus,youwillbecomeaHeartist,becausehospitalityis, first andforemost, aworkofheart.

Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!

Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.

Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.

Hospitalityisaworkofheart,
Joinus andbecomeaHeartist.

Job Description

We are seeking a detail-oriented and customer-focused Assistant Reservations Manager to join our dynamic team in Riyadh, Saudi Arabia. As a key member of our hospitality organization, you will play a crucial role in ensuring smooth operations of our reservations department while delivering exceptional service to our guests.

• Assist in managing the daily operations of the reservations department, ensuring efficiency and accuracy in all processes
• Oversee and train reservations staff, promoting a culture of excellence and continuous improvement
• Collaborate closely with Sales, Revenue Management, and Marketing teams to develop and execute strategic initiatives
• Handle complex reservations and guest inquiries, providing professional and courteous service at all times
• Monitor and optimize room inventory, working with various departments to maximize occupancy and revenue
• Assist in developing and implementing reservation policies and procedures to enhance operational effectiveness
• Generate and analyze reservation reports, providing insights to support data-driven decision-making
• Ensure high levels of customer satisfaction by addressing concerns promptly and effectively
• Assist in scheduling and payroll management for the reservations team
• Participate actively in the recruitment and training of reservations staff
• Support the implementation of new technologies and systems to improve reservations processes

Qualifications

• Previous leadership experience in a hotel environment, preferably in reservations management
• Strong working knowledge of Opera Property Manager System (PMS)
• Excellent communication and interpersonal skills, with the ability to interact effectively with guests, staff, and other departments
• Proven problem-solving skills and ability to make sound decisions in a fast-paced environment
• Proficiency in Microsoft Office suite, particularly Word and Excel
• Strong analytical and organizational skills, with the ability to manage multiple priorities simultaneously
• Bachelor's degree in Hospitality Management or related field preferred
• Knowledge of revenue management principles and practices
• Fluency in Arabic and English required; additional language skills are a plus
• Demonstrated ability to work well under pressure and adapt to changing priorities
• Commitment to maintaining a professional demeanor and delivering exceptional customer service

Additional Information

Your team and working environment:
Join our collaborative and dynamic Reservations team, where innovation and problem-solving are valued in a fast-paced, supportive environment. We foster a culture of continuous learning and teamwork, ensuring everyone contributes to our shared success.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.