Assistant Operations Manager

Fifth Direction Establishment; Riyadh Region; On-site; SAR 150,000 - 200,000; Full time

Job summary

A coffee shop chain in Riyadh seeks an Assistant Operations Manager to oversee daily operations, ensuring quality service and compliance with internal standards. The ideal candidate has a Bachelor's degree and 2–4 years in operations, with strong leadership and communication skills. Proficiency in MS Office and POS systems is required. Join us to help manage our growth and service excellence.

Qualifications

• Minimum 2–4 years of experience in operations, preferably in F&B or coffee industry.
• Strong leadership and team management skills required.
• Excellent organizational, problem-solving, and multitasking abilities.

Responsibilities

• Oversee daily operations across all branches to ensure smooth functioning.
• Conduct regular branch visits to check coffee quality and customer service.
• Supervise branch supervisors and staff to ensure adherence to policies.
• Monitor inventory levels and coordinate with purchasing for supplies.
• Prepare daily and weekly operations reports for management review.
• Ensure compliance with local health, safety, and hygiene regulations.

Skills

Leadership

Problem-solving

Communication (English)

Organizational skills

Multitasking

Education

Bachelor’s degree in Business Administration or related field

Tools

MS Office

POS systems

Job description

Assistant Operations Manager – Coffee Shop

Location: Riyadh, Saudi Arabia

Department: Operations

Key Responsibilities

1. Branch Operations Management

• Oversee daily operations across all branches to ensure smooth functioning.
• Monitor cleanliness, hygiene, and maintenance standards in all outlets.
• Ensure all branches follow company SOPs for food, beverage, and customer service.
• Support store managers in managing schedules, inventory, and staffing.

2. Quality & Service Control

• Conduct regular branch visits to check coffee quality, presentation, and customer service.
• Ensure all baristas follow proper coffee preparation and calibration standards.
• Address and resolve customer complaints promptly and professionally.
• Maintain consistency in product quality and service across all locations.

3. Staff Supervision & Training

• Supervise branch supervisors and staff to ensure adherence to policies.
• Support HR in staff training, performance evaluations, and team development.
• Motivate team members and maintain positive work culture.
• Ensure proper communication between branches and management.

4. Inventory & Cost Control

• Monitor inventory levels and prevent wastage.
• Coordinate with the purchasing team for supplies and equipment needs.
• Review daily sales, expenses, and consumption reports to ensure cost efficiency.
• Assist in implementing cost-control and loss-prevention measures.

5. Reporting & Coordination

• Prepare daily and weekly operations reports for management review.
• Support the Operations Manager in implementing new strategies and initiatives.
• Coordinate between different departments (HR, Finance, Purchasing, etc.) for smooth operation.

6. Compliance & Safety

• Ensure compliance with local health, safety, and hygiene regulations.
• Enforce company policies, code of conduct, and operational standards.

Skills

Qualifications & Skills

• Bachelor’s degree in Business Administration, Hospitality, or related field.
• Minimum 2–4 years of experience in operations (F&B or coffee industry preferred).
• Strong leadership and team management skills.
• Excellent organizational, problem-solving, and multitasking abilities.
• Good communication skills in English (Arabic is an advantage).
• Proficiency in MS Office and POS systems.
• Ability to work flexible hours, including weekends if required.