Assistant Officer (IT)

Hong Kong Housing Society; Eastern Province; On-site; SAR 48,000 - 120,000; Full time

Job summary

An established industry player seeks a dedicated IT support professional to join their team. In this role, you will be the first point of contact for users needing technical assistance, ensuring their queries are effectively managed and resolved. You will collaborate with technical teams to deliver seamless service and maintain the hardware and software inventory. This position offers the opportunity to work in a dynamic environment where your skills in customer service and communication will be vital. If you're a proactive team player with a passion for IT, this is the perfect chance to advance your career in a supportive setting.

Qualifications

• 1+ years of hotline support and data center operations experience.
• Familiarity with ITIL practices is an advantage.

Responsibilities

• Serve as the first point of contact for technical assistance.
• Manage hardware and software inventory and ensure proper asset tracking.

Skills

Customer Service

Communication Skills

Problem Solving

ITIL Practices

Education

High Diploma in Computer Science

Equivalent in Information Technology

Tools

Ticketing System

Job description

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Apply now Job no: 495253
Work type: Permanent
Location: Eastern
Categories: Information Technology

The Job

• Serve as the first point of contact for users seeking technical assistance.
• Provide service desk functions and communicate effectively with users regarding the status of their requests and expected resolution times.
• Ensuring user queries or issues are captured, validated, and triaged to right channel for further processing.
• Collaborate with technical terms to ensure seamless service delivery.
• Manage and control hardware and software inventory housekeeping and movement, ensuring proper asset tracking.
• Responsible for admin, maintenance and support of existing processes and functionality, and development of new processes according to ITSM best practice.

The Person

• High Diploma or equivalent in Computer Science / Information Technology or rated discipline.
• At least 1 years’ relevant working experience in hotline support and data centre operations.
• Familiarity with ITIL practices and ticketing system is an advantage.
• Good customer service and communication skills.
• Able to work independently under pressure.
• Good team player and proactive.
• Good command of both spoken and written English and Chinese