Assistant Manager - Retail Operations

Six Flags Qiddiya City a; Saudi Arabia; On-site; SAR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking an Assistant Manager for Retail Operations to lead daily activities at retail outlets. This role involves overseeing staff, managing inventory, and ensuring exceptional guest service. The ideal candidate will have strong leadership skills and experience in retail management, focusing on optimizing operations and enhancing guest experiences. Join a dynamic team dedicated to providing outstanding service and contributing to the growth of a vibrant entertainment destination. If you're passionate about retail and customer satisfaction, this opportunity is perfect for you.

Qualifications

• 3-6+ years of experience in retail operations in a supervisory or management role.
• High school diploma or equivalent; diploma in Retail Management is a plus.

Responsibilities

• Supervise daily retail operations and ensure high guest service standards.
• Analyze sales data to identify trends and opportunities for revenue growth.
• Manage inventory levels and ensure compliance with safety regulations.

Skills

Leadership Skills

Inventory Management

Customer Service

Communication Skills

Organizational Skills

Data Analysis

Vendor Management

Microsoft Excel

Point-of-Sale Systems

Education

High School Diploma

Retail Management Diploma

Tools

Point-of-Sale (POS) Systems

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

At Aquarabia Qiddiya City, the Assistant Manager - Retail Operations will oversee the daily operations of retail outlets, ensuring efficient store management, inventory control, and exceptional guest service. This role is responsible for supervising retail staff, maintaining visual merchandising standards, and supporting revenue growth through strategic sales initiatives. The Assistant Manager will collaborate with the Retail Operations department to manage stock levels and ensure all retail spaces meet company standards while delivering an outstanding guest experience. Additionally, the role involves handling guest inquiries and complaints, as well as ensuring compliance with safety and operational procedures.

Requirements

Education & Experience

• Education: High school diploma or equivalent is required; a diploma in Retail Management or a related field is a plus
• Experience: 3-6+ years of experience in retail operations in a supervisory or management role

Skills & Competencies

• Strong leadership and team management skills, with the ability to motivate and develop staff
• Proficient in inventory management, visual merchandising, and retail sales strategies
• Excellent customer service and communication skills
• Strong organizational and time-management abilities, with a focus on detail
• Proficient in using point-of-sale (POS) systems and cash handling procedures
• Proficiency in data analysis and sales reporting
• Strong vendor management and negotiation skills
• Ability to analyze sales data, guest feedback, and operational performance to identify areas for efficiency improvement
• Skilled in using Microsoft Excel, Word, and PowerPoint for reporting, budgeting, and creating operational plans
• Languages: Fluent in English

Core Competencies

• Self-Actualization & Fulfillment: Advanced
• Team Synergy & Development: Advanced
• Entrepreneurial Mindset & Drive: Advanced
• Business Acumen & Diligence: Advanced

Collective Responsibilities

• Comply with Six Flags Qiddiya's code of conduct and ethics
• Promote Six Flags Qiddiya's vision, mission, and values
• Contribute to Six Flags Qiddiya's culture and uphold company rules and regulations
• Perform tasks as directed to support organizational goals
• Share expertise with the team and encourage their professional growth

Job-Specific Responsibilities

• Supervise daily retail operations, ensuring stores are well-stocked, staff are properly trained, and guest service is of the highest standard
• Assist in managing and training retail staff to ensure product knowledge and exceptional guest service
• Monitor inventory levels, reorder products timely, and manage stock rotation to minimize waste and shortages
• Implement and maintain visual merchandising standards aligned with company branding
• Analyze sales data to identify trends and opportunities to increase revenue, adjusting displays and sales tactics accordingly
• Collaborate with the Retail Operations Manager to develop and execute promotions, seasonal offerings, and special events
• Handle guest inquiries and complaints, ensuring quick resolution for a positive guest experience
• Support the development of sales strategies to drive revenue and achieve department goals
• Oversee cash handling and financial transactions, ensuring proper procedures and resolution of discrepancies
• Assist in scheduling staff shifts to ensure proper coverage during peak and off-peak hours
• Conduct regular audits of inventory and retail sales to maintain accuracy and compliance with company policies
• Work closely with vendors and suppliers to ensure timely delivery and negotiate favorable terms when possible
• Ensure compliance with safety and health regulations, maintaining a clean and safe environment for both staff and guests
• Provide reports on retail performance to senior management, identifying areas for improvement and recommending strategies for growth
• Monitor retail performance metrics, including sales volume, guest satisfaction, and staff productivity, to optimize operations
• Coordinate with the marketing team to align retail promotions with park-wide events, ensuring that product offerings and displays complement overall marketing campaigns
• Assist in managing vendor relationships, negotiating contracts, and ensuring timely delivery of high-quality products that meet guest preferences and demand