Assistant Manager - Park Services (Saudi National Only)

COLLECTIVE

• Comply with the Six Flags Qiddiya's code of conduct and ethics
• Promote the Six Flags Qiddiya vision, mission, values and model desired behaviors
• Promote Six Flags Qiddiya and spread its culture
• Commit to Six Flags Qiddiya's rules and regulations
• Perform tasks as directed in the pursuit of the achievement of organizational goals
• Share with team know-how and encourage their development

JOB-SPECIFIC

• Assist in developing the Park Services planning for Six Flags Qiddiya Theme Park, conceptualizing the journey and developing into a detailed plan in conjunction with stakeholders and service providers
• Develop all processes and procedures for use within the park
• Plan and produce documentation, systems, processes and partake in Health & Safety responsibilities by conforming to H&S Standards, local Health & Safety Standards and position the operation to exceed expectation while involving team members and supervisors within H&S activities and procedures
• Work in liaison with external stakeholders including, but not limited to, all regulatory authorities within the KSA as well as the IP partners associated with the theme park
• Work with the technology teams for resort development incorporating into guest management to ensure an optimal guest journey
• Be the point lead during commissioning for all systems that have a touch point within Park Services
• Develop system, processes, procedures to support the operation of the park
• Ensure all members of the team are meeting the agreed key performance indicators (KPIs)
• Work with the Qiddiya teams to ensure compliance and alignment with International standards in relations to systems and standards
• Lead a team of Park Services team leaders, Team leaders, Senior Ambassadors, and Ambassadors to ensure all aspects of the park are clean and presentable prior to opening and remain so during the operational day and ensure that our Park Services Ambassadors are always operating as ambassadors within the park
• Ensure all washroom facilities are always kept in excellent condition
• Manage various external contracts including Waste Disposal and Contracted Cleaning
• Be responsible for the operation of the park waste management facility
• Manage various shifts of work including night work
• Be responsible for maintaining stocks of cleaning equipment and chemicals for all operational departments
• Assist recruit, train and develop all staff within the department
• Ensure all members of the team are meeting the agreed key performance indicators (KPIs)
• Ensure all consumables and equipment costs are kept within the agreed budgets
• Ensure the department is always managed appropriately including the scheduling of cleaning Ambassadors and team leaders
• Ensure that equipment including vehicles are operated to the highest standards
• Develop standard operating procedures, risk assessments and associated documentation for the department as directed
• Create monthly staff schedules and cleaning schedules
• Ensure document retention for checklist forms, risk assessments etc.
• Support various areas of the Operation, acting as a support manager for various departments as required
• Additionally, as an important player in the management team the successful candidate will carry out the role of Department Duty Manager and Park Duty Manager on a rotational basis

Requirements

Education

• Educated to degree level (desirable)
• Proficient in English (read, write, speak)
• Guest service qualifications (desirable)
• Health and Safety qualifications (desirable)
• Driving license (within the SA or convertible to SA license)

Experience

• 5 years experience, 3 of which should be in senior supervisory / management roles
• Experience in large theme park operations is desirable
• Experience in waste management, recycling, cleansing operations
• Hands-on operational management experience within a leisure environment or facility management (cleaning)
• Experience in managing large teams and 3rd party contractors

Skills

• Core Competencies
• Strong IT and system skills
• Strong motivational, leadership, and team building skills.
• Excellent communication and presentation skills, both written and verbal.
• An ability to accomplish goals through motivation and delegation, as well as through established systems.
• Good organizational skills, creative, outgoing, detail-oriented, and self-motivator.
• Experience preparing and forecasting budgets.
• Computer literacy. Strong knowledge of all Microsoft applications.
• Ability to work a flexible schedule including nights, weekends and holidays.
• Ability to perform various physical activities, such as lifting, carrying items and climbing.