Assistant Manager - Mall Management

To support the effective day-to-day management and operations of the mall, ensuring an optimal tenant mix, high levels of customer satisfaction, seamless operational efficiency, and alignment with the company's brand and business objectives.

Client Details

One of the largest leading Real Estate developers in the Kingdom

Description

1. Mall Operations & Facilities Management
   • Assist in managing all daily operational activities within the mall, ensuring smooth functioning and excellent visitor experience.
   • Coordinate with security, housekeeping, maintenance, and parking teams to ensure cleanliness, safety, and functionality at all times.
   • Monitor and manage service provider contracts to ensure SLAs are being met.
2. Tenant Coordination & Relationship Management
   • Serve as a key point of contact for tenants; support onboarding and fit-out coordination in collaboration with the Leasing and Projects team.
   • Handle tenant queries, resolve operational concerns promptly, and maintain strong landlord-tenant relationships.
   • Track lease compliance and assist with occupancy reports and renewals.
3. Customer Experience & Marketing Support
   • Monitor footfall, customer feedback, and mall ambiance to identify areas for improvement.
   • Assist in planning and executing in-mall events, promotions, and seasonal campaigns in collaboration with the marketing team.
   • Ensure signage, directories, and wayfinding elements are well-maintained and up to date.
4. Administration & Reporting
   • Maintain records of tenant agreements, insurance, payments, and statutory compliance.
   • Generate and present regular reports on mall performance, maintenance issues, tenant concerns, and occupancy rates.
   • Support budgeting, forecasting, and cost-control activities related to mall operations.
5. Health, Safety & Compliance
   • Ensure adherence to all local regulations, safety standards, and company policies across the property.
   • Conduct periodic audits and risk assessments with relevant teams.

Job Offer

Opportunity to work directly with a leading mega developer in Saudi Arabia. Work alongside a team of world class real estate/construction professionals.

Minimum Requirements

Education: Bachelor's degree in Business Administration, Facilities Management, Real Estate, or related field.
Experience: 7 - 10 years of relevant experience in mall/property management or retail operations, preferably with a real estate developer or retail asset owner.

Skills:

• Strong interpersonal and communication skills
• Problem-solving and stakeholder management
• Operational awareness and attention to detail
• Proficiency in MS Office and property management systems (e.g., Yardi, SAP)