Assistant Manager - Guest Services & Entry Operations

Six Flags Qiddiya City and Aquarabia; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

An established industry player is seeking an Assistant Manager for Guest Services & Entry Operations. In this pivotal role, you will ensure a seamless guest experience from arrival to departure, overseeing all aspects of ticketing, access control, and guest satisfaction. Your leadership will be crucial in managing inquiries, resolving complaints, and enhancing VIP experiences. Join a dynamic team in the hospitality and entertainment sector, where your contributions will directly impact guest enjoyment and operational excellence. If you have a passion for customer service and a knack for leadership, this opportunity is perfect for you.

Qualifications

• 3-5+ years of experience in leadership roles in customer service.
• High school diploma required; hospitality certification preferred.

Responsibilities

• Oversee guest services and entry operations for outstanding guest experience.
• Supervise ticketing, access control, and guest inquiries.

Skills

Leadership

Customer Service

Complaint Resolution

VIP Experience Management

Education

High School Diploma

Certification in Hospitality

Job description

Assistant Manager - Guest Services & Entry Operations will oversee the seamless integration of guest services and entry operations, ensuring an outstanding guest experience from arrival to departure. This role will be responsible for supervising all aspects of ticketing, access control, guest inquiries, complaint resolution, lost & found, VIP experiences, membership programs, and overall guest satisfaction.

High school diploma or equivalent required.

Additional certification or training in hospitality, operations, or customer service is preferred.

3-5+ years of experience in a leadership or supervisory role, in entry operations, or customer service, within the hospitality or entertainment industry.