Assistant Manager, E-Commerce

Nestlé SA; Jeddah; On-site; SAR 120,000 - 180,000; Full time

Job summary

An established industry player is seeking an eCommerce Manager to bridge its strategy with eRetailers' needs. This pivotal role involves achieving sales targets, ensuring efficient demand planning, and fostering long-term relationships with key partners. The ideal candidate will possess strong analytical and communication skills, enabling them to develop actionable growth plans and monitor performance effectively. Join a dynamic team where your strategic thinking and leadership qualities will drive success in the fast-paced world of eCommerce.

Qualifications

• Strong communication and interpersonal skills to manage relationships with eRetailers.
• Ability to analyze business performance and develop actionable growth plans.

Responsibilities

• Achieve eRetailers' sales targets and ensure demand planning accuracy.
• Conduct business reviews and develop long-term strategies with eRetailers.
• Monitor performance and share insights for continuous improvement.

Skills

Key Account Management

Category Management

Analytical Skills

Communication Skills

Problem-Solving

Financial Understanding

Organizational Skills

Logistic Skills

Training Skills

Job description

POSITION SUMMARY

The primary responsibility of the eCommerce Manager is to align Nestlé's strategy with eRetailers' needs by developing mutual business opportunities. The eCommerce Manager ensures proper planning, JBPs, and identification of growth opportunities within the channel, along with planning and contributing to the eCommerce roadmap for the best online consumer journey.

1. Responsible for achieving eRetailers' sales targets by category.
2. Ensure accuracy of demand planning and master data cleaning.
3. Work closely with CDT and regional eCommerce teams based on defined ways of working.
4. Collaborate with CDT and A&P to plan execution for all innovations (Sampling, Budgets, targets, etc.).
5. Partner with the CDT team to identify category growth opportunities.
6. Coordinate with Supply Chain to identify opportunities to manage orders and deliveries, and improve efficiency.
7. Work with Finance to drive initiatives for improved financial management (disputes, aging reports, processes).

eRetailers Management

1. Conduct business reviews with eRetailers and set strategies to achieve mutual objectives.
2. Analyze Consolidated Marginal Contribution (CMC) and develop plans to increase profitability.
3. Develop and manage long-term relationships with eRetailers.
4. Define strategic direction for eRetailers with key stakeholders.
5. Ensure BDA execution and compliance.
6. Develop specific business plans for eRetailers in alignment with their needs and ensure proper execution.

Reporting

1. Monitor eRetailers' business performance and develop action plans to accelerate growth or address shortfalls.
2. Share monthly execution reports with pre- and post-evaluations and competitor activity insights.
3. Share shopper observations and eRetailers' feedback insights.

Execution

1. Plan MIP aligned with category objectives.
2. Plan and execute deployment for new innovations in line with category strategy (off-shelf displays, sampling, brand talk).
3. Implement monthly initiatives.
4. Work with CDT to drive initiatives using a data-driven mindset (sell-out, shopper observations, etc.).
5. Develop eRetailers-specific promotions aligned with category objectives and business development needs.
6. Ensure listing of new SKUs and achievement of POP objectives while managing eRetailers' database.
7. Manage eRetailers' financials (balance confirmation, statement of account reconciliation).
8. Manage TTS spend using ROI and leveraging sell-out data.
9. Ensure timely processing of credit notes, statement of accounts, and cheque collections.

What will make you successful…

1. Attitude: Enthusiasm, self-motivation, reliability, good communication, articulate, strong winning personality, leadership qualities, innovative, trustworthy, interpersonal skills, persistent, hardworking, goal-driven, strategic thinker.
2. Knowledge: Product and local market knowledge, understanding company strategies and objectives, customer needs and buying patterns, international retailers, financial understanding.
3. Skills: Training, Key Account Management, Category Management, organizational, financial, logistic, marketing, problem-solving, initiative, communication, analytical, planning skills.
4. Knowledge of eRetailers' best practices, market intelligence, category/channel/shopper trends, and shopper insights for actionable ideas.