Assistant Mall manager

TAT IT Technolgies; Riyadh; On-site; SAR 60,000 - 100,000; Full time

Job summary

An established industry player is seeking an Assistant Mall Manager to oversee daily operations and ensure efficient mall management. This role involves supervising contractors, managing budgets, and ensuring compliance with health and safety regulations. The ideal candidate will have a strong background in mall operations and facilities management, with excellent vendor management skills. Join a dynamic team and contribute to creating a vibrant shopping environment while developing strong relationships with tenants and stakeholders. If you're passionate about operational excellence and customer satisfaction, this opportunity is perfect for you.

Qualifications

• Minimum 4 years' experience in mall operations or shopping mall experience.
• Diploma or Bachelor’s Degree in Business Studies, Business Administration, or Management.

Responsibilities

• Supervise daily operations and ensure goals are achieved as planned.
• Develop and maintain business relationships with contractors and vendors.
• Ensure compliance with health, safety, and environmental procedures.

Skills

emergency planning

compliance with building regulations

management

mall operations

facilities management

vendor management

operations supervision

budget control

health and safety management

marketing and leasing

building management systems

Education

Diploma in Business Studies

Bachelor’s Degree in Business Administration

Bachelor’s Degree in Management

Job description

We have an urgent requirement for Assistant Mall Manager for our client based in Riyadh, Saudi Arabia.

Key Responsibilities:

• Supervise daily operations and ensure goals are achieved as planned.
• Supervise contractors/suppliers/vendors related to facilities management.
• Develop and maintain business relationships with contractors and vendors to facilitate effective and efficient mall operations.
• Facilitate coordination for tenants’ fit-out works.
• Propose, monitor, and control budget/expenses accordingly.
• Ensure compliance and implementation of policies related to building by-laws, rules, and regulations.
• Assist and coordinate inter-department activities as well as engage and liaise with contractors, vendors, suppliers, and tenants.
• Monitor shuttle bus services provided.
• Monitor, review, and evaluate projects or maintenance in progress, contract compliance, and quality control.
• Monitor procedures and records relating to the mall’s structure, mechanical, and electrical maintenance.
• Adhere to the ‘Planned Preventative Maintenance’ schedule.
• Ensure all Health, Safety, and Environmental statutory obligations and industry best practice procedures and systems are adhered to.
• Assist in the preparation of budget and expenditure.
• Ensure that overall structure and machinery are effectively and efficiently maintained by third-party contractors in accordance with the maintenance schedules and that all records are accurately maintained.
• Assist in emergency planning and business continuity plan, reviewing and updating as necessary to ensure optimum effectiveness.
• Ensure that all accident and incident reporting, including insurance and statutory forms and procedures, are correctly completed and adhered to.
• Ensure that utility consumption and costs are effectively and efficiently managed.
• Ensure that the building’s insurer’s requirements are complied with.
• Prepare and deliver operational reports as required.
• Ensure that the mall’s health, safety, and environmental compliance records are accurately maintained.
• Assist in overseeing all aspects of health, safety, and environmental policies and procedures, including developing an induction programme for new tenants.
• Ensure that all visitors, contractors, and occupiers adhere to site health, safety, and environmental procedures and are compliant with appropriate regulations.
• Support the Mall Manager in periodically reviewing the performance of contractors to ensure all standards are being met, reporting any shortcomings, and proposing further improvement measures.
• Perform and execute any other duties assigned by your superior and/or Senior Management that may be deemed appropriate to this role.
• Survey work problems and take required actions to solve them in record time.
• Follow up on the implementation of required specifications of new tenants to meet their deadline dates for opening their shops.
• Inspect to ensure shops are exhibiting their goods in a way that matches the mall style and atmosphere.
• Assess and report on all mall equipment and assets.
• Supervise housekeeping operations.
• Evaluate bids and negotiate contracts for services and equipment.
• Prepare budget for mall operation and maintenance expenses and issue purchase requests for required items and equipment.
• Awareness of building management systems and technical operations, marketing, and leasing duties.
• Well acquainted with brands, franchises, and retailers in the Saudi market.
• Liaise with tenants to understand their marketing and advertising plans and requirements.
• Contribute to the planning and execution of many marketing, social events, and campaigns.
• Prepare and analyze customer feedback surveys about the mall activities, facilities, and events.

Requirements:

• Possess a minimum Diploma or Bachelor’s Degree in Business Studies, Business Administration, or Management.
• At least 4 years’ experience in mall operations or with shopping mall experience.

Skills: emergency planning, compliance with building regulations, management, mall operations, facilities management, vendor management, operations supervision, budget control, health and safety management, marketing and leasing, building management systems.