Assistant IT Manager

Hilton; Makkah Region; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading global hospitality company in Saudi Arabia is seeking an Assistant IT Manager responsible for supporting IT systems throughout the hotel. The ideal candidate should have previous experience in IT management, particularly in the hotel or service sector, along with strong organizational and interpersonal skills. You will ensure robust operational support, supervise the IT department, and build collaborative relationships across the hotel departments.

Qualifications

• Experience in IT management, ideally within hotels or service sectors.
• Strong grasp of Microsoft systems and hotel applications.
• Ability to handle IT issues efficiently and effectively.

Responsibilities

• Provide operational support for hotel IT systems and users.
• Supervise the IT department daily.
• Build internal relationships with all hotel departments.

Skills

IT management experience

Microsoft systems

Hotel applications like Fidelio and Micros

Organizational skills

Interpersonal skills

Current technical skills

IT infrastructure knowledge

Job description

An Assistant IT Manager will be responsible for the day‑to‑day support of IT systems for business systems, office systems, computer networks, and telephony systems throughout the hotel.

What will I be doing?

• Ensure consistently strong operational support for all internal hotel IT systems and users, minimizing any system outages.
• Supervise the IT Department on a daily basis.
• Maintain excellent product knowledge and apply it to deliver full system benefits.
• Understand, fully, the legal requirements on IT governance and security.
• Handle, efficiently and completely, IT issues that arise.
• Identify current and future system needs and provide solutions for the identified needs.
• Build strong internal working relationships with all hotel Departments.

What are we looking for?

• Previous IT management experience, preferably in the hotel, leisure, and/or service sector.
• Experience of all Microsoft systems.
• Experience of hotel applications, such as Fidelio and Micros, preferred.
• Excellent organizational and interpersonal skills.
• Current technical skills and knowledge of technology.
• General understanding of IT infrastructure trends and technologies, including networks, databases, business applications, and development methodology.
• Ability to plan ahead and develop contingency plans, where necessary.

It is advantageous if you demonstrate the following capabilities and advantages:

• Ability to work in a team.
• Excellent attention to detail.
• Positive attitude.
• IT proficiency.
• Willingness to develop team members and self.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Work Locations

Hilton Hotels – Makkah

Schedule

Full‑time

Brand

Doubletree by Hilton

Job

Technology

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Information Technology

Industries

Hospitality