Assistant IT Manager

Malmaison Belfast; Ain AlBaraha; On-site; SAR 60,000 - 80,000; Full time

Job summary

A leading hospitality company is hiring an Assistant IT Manager to support daily IT operations at their hotel in Riyadh. The role involves troubleshooting IT issues, managing systems, and ensuring the operational integrity of technology. Candidates must have a Diploma in IT and relevant experience, ideally within the hospitality industry, along with strong problem-solving skills and the ability to work independently in a dynamic environment.

Qualifications

• Minimum Diploma in Information Technology with relevant IT experience in the hotel industry.
• Experience with Hospitality applications such as Opera PMS or Micros POS is beneficial.
• Familiar with Active Directory and Cisco/Aruba network hardware.

Responsibilities

• Support IT operations and maintain property systems.
• Resolve IT issues through troubleshooting.
• Manage daily backups and oversee the hotel’s computer environment.

Skills

Analytical

Problem-solving

Communication

Organizational

Education

Diploma in Information Technology

Job description

Role: Assistant IT Manager

Salary:Competitive Salary & Benefits

Location: Location:Fraser Suites – Riyadh

Frasers Hospitality, a member of Frasers Property Group, is a global hospitality leader. As the world’s leading brand in serviced apartments and hotel residences, we deliver gold standard hospitality in cities across Asia, Australia, Europe, the Middle East and Africa. A true global brand with a friendly feel, our staff are connected through our shared vision and four core values, collaborative, real, respectful, and progressive. Passionate about promoting from within, our culture is one which is fostered by the continual learning and development needs of our staff.

The Assistant IT Manager is responsible for supporting the IT Manager in handling day-to-day IT operations. This role involves maintaining and promoting core technology standards and best practices in respect to property systems at Frasers Hospitality. The Assistant IT Manager will manage the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, supporting the internal IT Helpdesk, troubleshooting hardware and software issues, and providing resolutions to IT matters. Additionally, this position will oversee the administration and internal support of the hotel’s computers, printers, servers, and related equipment.

What you’ll be doing as a Assistant IT Manager:

• Resolve all IT issues for colleagues via frontline troubleshooting or escalation to the Corporate Helpdesk.
• Provide IT assistance and expertise to in-house guests and events.
• Support and administer on-premise applications, systems, servers, and networks.
• Monitor the hotel data centre and IT racks.
• Manage daily backups of critical data.
• Deploy IT equipment for tech refresh or loans.
• Conduct PCI training.
• Process IT system access for onboarding/offboarding of employees.
• Liaise with vendors on hardware maintenance and support.
• Maintain IT asset and software license inventory.

What we’re looking for:

• Minimum Diploma in Information Technology, with proven, relevant IT experience, preferably in the hotel industry.
• Experience with Hospitality applications such as Opera PMS and/or Micros POS an advantage.
• Experience with the configuration of Cisco / Aruba network hardware an advantage.
• Familiar with Active Directory
• Able to work shifts/weekends as required.
• Organized, analytical, resourceful, meticulous and confident.
• Able to multi-task and work independently in a dynamic environment with good problem solving and decision-making skills.
• Good interpersonal and communication skills.
• Proactive, engaged and possess a positive learning attitude.
• Analytical in technical problem-solving.
• Ability and willingness to learn and support new and diverse hardware, software etc.