Assistant Information Technology Manager (Saudi National) (Pre-Opening)

# Assistant Information Technology Manager (Saudi National) (Pre-Opening)

Hotel Brand: InterContinental

Location: Saudi Arabia, Hanak

Hotel: The Red Sea Resort (RUHSI), Red Sea, Shura Island, 48511

Job number: 144224

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InterContinental Hotels & Resorts has delighted luxury travellers since 1946, serving as a meeting place for heads of state, a setting for world-changing speeches, and the impetus for some of the most famous love stories of all time.

The brand has become synonymous with bold exploration, travel, and cultural discovery. The InterContinental The Red Sea Resort exemplifies these attributes. Set within one of the world’s most ambitious luxury tourism developments amidst an archipelago of over 90 pristine islands, the hotel offers guests sweeping views of the ocean and a discreet barefoot luxury immersed in nature experience.

Each of the resort’s 210 sea-facing rooms provides immediate beach access, allowing guests to step out onto the sands of the Red Sea from the terrace. Moreover, the resort features seven different gastronomic experiences, sprawling pools and recreational facilities, a spa, a health club, and curated meetings and events spaces for leisure, business travelers, and groups.

With the worldliness that travel brings, every stay will take your imagination to places you’d never expect!

Assistant Information Technology Manager

As Assistant Information Technology Manager, you’ll ensure our computers are installed properly, working efficiently, and that system security measures are in place. You’ll also install new systems to improve hotel efficiency, always following standards and guidelines, and make sure your teams have the tools and resources they need to work well.

Your day-to-day

As the primary contact for servicing computer hardware, you’ll manage and monitor all computer hardware and ensure systems are installed properly and functioning efficiently. Keep up to date with all approved systems and technology including:

• Computer Hardware systems and devices including PC LAN technology
• Software operating and utility systems
• Front Office and Accounts Receivable Property Management Systems
• Interfaces to and from Front Office Property Management Systems and other Systems
• Back Office Accounting Systems
• PC and LAN based Office Automation products
• Internal and External Electronic Mail / Facsimile / Scanner software and communication tools
• Point of Sale Systems
• Guest and Administration Voicemail
• Call Accounting
• Cabling
• Hub / Switch Management Systems
• Assist and Support Electronic Door Locking Computer System
• Computer Virus protection
• Hotel IT Security and Firewalls

Maintain an up-to-date list of all computer hardware and software (Inventory). Monitor system performance and maintain logs. Understand all standards and customized features of the Hotel front office system. Ensure backups are completed, documented, and stored per specifications. Maintain data and physical security standards. Control security for the computer room, ensuring fire protection, temperature control, and power requirements meet specifications. Administer user IDs, passwords, and sensitive system utilities under supervision. Maintain technical and user documentation, system reports, newsletters, and announcements. Follow up on outstanding points from the latest IT audit. Train employees for responsibility during IT staff absence. Ensure routine maintenance of IT equipment complies with policies. Investigate and report software problems, and recommend solutions for disaster recovery and business continuity. Evaluate and advise on technology lifecycle, hardware/software refresh. Configure systems properly, run inventory checks, and report status. Inspect network performance, redesign if necessary, and ensure documentation is current. Take preventive measures for system issues. Ensure cabling, diagrams, and SOPs are up-to-date. Collaborate on budget management, vendor evaluation, and procurement. Assist in preparing departmental budgets.

Accountabilities

This role performs professional accounting duties for a large full-service hotel or a group of hotels, serving as a middle-level professional position in hotel accounting.

What we need from you

• Degree or Diploma in Computer Science, IT, or related field
• Minimum 2+ years' experience in IT Infrastructure management
• 1 year of experience in IT project management
• Technical knowledge of IT infrastructure including Operating Systems, Network, Telecommunication
• Experience in IT Procurement, Hardware, and Software asset management
• Knowledge of software licensing management
• Strong analytical and problem-solving skills
• Knowledge of PCI DSS standards
• Excellent communication skills
• Leadership experience in IT Service Teams and cross-functional teams
• Proactive, responsible, hardworking, able to work under pressure

What you can expect from us

We provide everything needed to succeed, including a competitive salary, full uniform, room discounts, and top-tier training. We foster an inclusive environment where everyone is valued and supported through our myWellbeing framework, emphasizing health, lifestyle, and workplace wellbeing. Join us and become part of our global family.