Assıstant Front Office Manager (Saudi Nationals Only)

Accor; Saudi Arabia; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading company in the hospitality industry seeks a Front Office Manager to ensure excellent service delivery and manage Front Office operations. The ideal candidate will hold a degree in Hotel Management and have at least three years of experience in a five-star hotel environment. This role involves monitoring performance, staff management, and fostering a welcoming atmosphere for guests.

Qualifications

• Minimum of 3 years in a similar role at a five-star hotel.
• Proficient in managing Front Office operations.

Responsibilities

• Ensures prompt and accurate service to guests.
• Organizes work and assignments within the Front Office department.
• Monitors billing procedures for accurate payments.

Skills

Customer Service

Work Organization

Budget Management

Staff Management

Training and Development

Education

University Degree in Hotel Management

Job description

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports and fitness activities, sensorial spa and wellness journeys, and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

1. Ensures prompt, courteous, and accurate service to all guests to maximize customer satisfaction.
2. Responsible for organizing work within the department, including assignments, schedules, and vacations to ensure optimal manpower utilization.
3. Participates in developing, implementing, and reviewing policies, procedures, practices, and standards.
4. Optimizes the efficient use of room inventory by monitoring, controlling, and providing feedback to support departments.
5. Recommends changes in methods, equipment, or staff to improve departmental standards and productivity.
6. Assists the Front Office Manager in monitoring key performance indicators and takes corrective actions as needed.
7. Ensures adherence to company and hotel policies by all departmental employees.
8. Maintains safety and security norms, procedures, and systems for guest belongings (e.g., lockers, left luggage).
9. Monitors billing procedures to ensure accurate payments, maximizing organizational profitability.
10. Ensures compliance with all statutory requirements by the Front Office.
11. Maintains all Front Office documents and records as per operational and organizational requirements.
12. Ensures all Front Office areas are kept neat, hygienic, and safe at all times.
13. Handles all Room Reservations efficiently and processes them accordingly.
14. Conducts regular briefing sessions.
15. Familiar with all Front Desk and Cashiering functions.
16. Manages guest ledger, long-stay guests, and paymasters.
17. Greets and welcomes VIP guests upon arrival and escorts them to their rooms.
18. Identifies training needs, plans activities, and oversees their implementation for all Front Office sections.
19. Assists in preparing the annual budget and staffing guide, managing within budgetary guidelines.

Qualifications

University Degree in Hotel Management, with a minimum of 3 years in a similar role at a five-star hotel.