Assistant Front Office Manager

Red Sea Global Hospitality; Saudi Arabia; On-site; SAR 30,000 - 70,000; Full time

Job summary

Join a pioneering organization in the hospitality sector as an Assistant Front Office Manager, where you will lead a team dedicated to providing exceptional guest experiences. This role involves overseeing front office operations, managing budgets, and ensuring high-quality service standards. With a commitment to innovation and sustainability, this forward-thinking company offers exciting opportunities for personal and professional growth. You will play a vital role in shaping the future of luxury hospitality while enjoying a supportive work environment that values diversity and collaboration. If you are passionate about guest service and team leadership, this is the perfect opportunity for you.

Benefits

Competitive compensation package

Health Insurance

Employee Recognition Programs

Daily meals on duty

Uniform dry-cleaning services

Year-round social and wellness events

Qualifications

• Experience in managing front office operations and guest services.
• Strong leadership skills with a focus on team development.

Responsibilities

• Oversee daily front office operations and maximize guest satisfaction.
• Develop training programs and manage departmental budgets.

Skills

Guest Service

Budget Management

Training Development

Sales Skills

Supervisory Skills

Education

Bachelor's Degree in Hospitality Management

Tools

Property Management Systems

Call Centre Systems

Job description

Join Red Sea Global Hospitality and become part of a team leading the change in responsible development and regenerative tourism.

Job title: Assistant Front Office Manager

Department: Front Office

Reporting to: Front Office Manager

About Us

Welcome to the next generation of hospitality excellence. At Red Sea Global Hospitality, we are committed to delivering exceptional guest experiences and creating an extraordinary work environment for our team members. Our ethos is deeply rooted in Respect, Responsibility, Passion, and Collaboration - values that guide us in our pursuit of operational brilliance, innovative guest service, and sustainable practices. Joining us means you will be part of a forward-thinking, pioneering organization, shaping the future of luxury hospitality, and contributing to the elevation of the Red Sea Global brand.

The Role

As an Assistant Front Office Manager, your role is to serve the needs of the business, our guests, and our colleagues by overseeing the day-to-day Front Office operation, maintaining hotel standards and maximizing guest satisfaction.

Key Areas of Responsibilities

Please note that the responsibilities outlined below are not exhaustive. Red Sea Global Hospitality employees continuously innovate in caring for the needs of the business, their guests, and their colleagues. As Assistant Front Office Manager, you will need to:

Planning and Organizing:

1. Assist in preparing the Front Office department budget.
2. Develop and execute training programs for all Front Office team members. Oversee regular employee training sessions and track their effectiveness, covering IT systems and guest-service protocols.
3. Be knowledgeable of the Property Management and Call Centre computer systems.

Operations:

1. Supervise the operations of all departmental employees, facilities, sales, and costs to achieve maximum departmental revenue.
2. Responsible for maximizing quality levels of product, personalized service, and exceeding guest expectation.
3. Maintain up-to-date departmental SOPs/LSOPs and make them accessible to all employees for reference, revision, and updates as needed.
4. Be a sales champion for the hotel, by creating and pursuing business referrals, potential sales leads and promotional initiatives to maximize revenue. Personally oversee and drive the upselling at the property.
5. Keep track and monitor the daily arrivals and address VIP or special requests promptly. Collaborate with housekeeping, room service, and guest relations as needed to fulfill requests.
6. Lead by example through a hands-on approach to motivate and inspire team members.
7. Offer coaching and counseling, along with support and guidance to the employees as needed.
8. Ensure the team members are up to date with current information and data of the hotel products, including room types, rates, relative features and facilities, food and beverage outlets & promotion, spa and health club, and other services and facilities.
9. Conduct regular room and floor inspections to ensure quality standards, complete necessary Engineering Job Order or housekeeping cleaning requests and monitor the results.
10. Offer aid to local representatives of tour operators and travel agencies.
11. Perform any additional duties as required for operational smoothness.

In Return, What We Offer

1. Exciting opportunities for personal and professional development at all levels, featuring targeted development programs aimed at equipping you for your next career move.
2. Competitive compensation package.
3. Access to exclusive perks, complimentary nights, and benefits within Red Sea Global Hospitality.
4. Health Insurance coverage whilst in service.
5. A supportive and inclusive work environment that values diversity and collaboration.
6. Employee Recognition Programmes.
7. Daily meals on duty and uniform dry-cleaning services.
8. Year-round events of social, wellness programs, charity drives, and sports activities.

Accessibility and Adjustments

We welcome all applicants and are keen to ensure our employees reflect the diversity of the Kingdom of Saudi Arabia and the communities we serve. We are committed to providing reasonable adjustments throughout our recruitment process and will always endeavor to be as accommodating as possible. If you would like to discuss any specific requirements, please get in touch with us.

Red Sea Global Hospitality is an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage individuals from all backgrounds to apply.