Area Manager, Amazon Now

Afaq - Warehouse Branch - J02; Riyadh; On-site; SAR 30,000 - 70,000; Full time

Job summary

An innovative company is seeking a dynamic Operations Leader to spearhead the launch and scaling of Ultra Fast Groceries. This role demands a proactive individual with strong project management skills and the ability to lead complex operations. The successful candidate will be responsible for ensuring high-quality service delivery while fostering a culture of safety and teamwork. If you thrive in a fast-paced environment and are passionate about optimizing processes for customer satisfaction, this is your chance to make a significant impact in a rapidly growing sector.

Qualifications

• 2+ years of Amazon experience or equivalent.
• 3+ years of employee and performance management experience.

Responsibilities

• Promote safety and wellbeing culture.
• Analyze performance and suggest process improvements.
• Manage Delivery Service Partners' performance.

Skills

Project Management

Performance Management

Process Improvement

Communication Skills

Education

Bachelor's Degree

Job description

Job Title: Operations Leader - Ultra Fast Groceries

Do you pioneer? Do you enjoy breaking down and solving complex problems for the benefit of a quickly expanding customer base, focusing first on our customers and working backwards? Do you want to be part of a newly formed organization that is designing and launching new business models across AMET? If so, Ultra Fast Groceries is looking for a highly experienced operations manager for the role of Operations leader to launch and scale Ultra Fast service.

The successful candidate will be responsible for Last Mile Operations and select other cross-functional start-up activities, championing, challenging, and sometimes signing off on network standards, executing assigned pre-launch tasks, and being accountable for building results on launch until sustained phase. They will be a natural self-starter who is comfortable leading large, complex facility projects. They will have a true hands-on approach, strong project management skills, and be an effective communicator. Post-launch, the leader will transition from a project management role to lead the Last Mile Operations.

In order to be successful in this position, you need to be comfortable interfacing and driving various functional teams, ranging from finance, business, HR, operations, to real estate, projects, and procurement, and individuals at all organizational levels. Keeping an open mind, driven by ambition, and able to deal with ambiguity will help you remain innovative in our culture.

Key Job Responsibilities

1. Promote a culture of safety and wellbeing.
2. Analyze and implement corrective actions to ensure quality, productivity, and SLAs are consistently high, and business objectives are met across all shifts.
3. Support and lead a team, handle administrative work, and build a strong team culture.
4. Analyze performance and suggest process improvements to optimize work and enhance customer service.
5. Collaborate with other managers to standardize shift processes.
6. Manage performance of Delivery Service Partners (DSPs).
7. Possess a Bachelor's degree or equivalent, or have 2+ years of Amazon (blue badge/FTE) experience.
8. Have 3+ years of employee and performance management experience.
9. Have 1+ years of experience with performance metrics, process improvement, or lean techniques.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need workplace accommodations or adjustments during the application and hiring process, including support for the interview or onboarding, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.