Application support SQL

Client of Xperts4; Saudi Arabia; On-site; SAR 120,000 - 180,000; Full time

Job summary

A leading financial technology company in Saudi Arabia is seeking an experienced Application Support Engineer to enhance their service offerings. The role involves troubleshooting banking software, managing incidents, and providing exceptional customer service. Candidates should have a strong technical background and be willing to travel and relocate as required.

Qualifications

• 5 years of experience in application support.
• Proficiency in banking software troubleshooting.
• Knowledge of banking regulations and financial software.

Responsibilities

• Provide technical support for banking applications.
• Handle customer inquiries efficiently.
• Use ticketing systems for incident management.

Skills

Troubleshooting

Customer Service

Incident Management

Networking

Scripting

Education

Bachelor's degree in Information Technology

Tools

SQL

Linux

ITIL

Job description

Our client, a leading player in the financial technology sector, is expanding its service offerings to provide comprehensive project and technical support to investment banking clients. Initially focusing on Saudi Arabia, they are poised to extend their expertise across the Gulf region. As part of this strategic growth, they are seeking a talented and experienced Application Support Engineer to join their dynamic team.

Requirements:

1. 5 years of experience
2. Strong Technical Skills: Proficiency in troubleshooting software related to banking environments.
3. Customer Service Orientation: Ability to handle customer inquiries efficiently, demonstrating strong communication skills.
4. Knowledge of Banking Regulations: Understanding of business and technical requirements related to IT in the banking sector (Credit card cycle, interest, API, etc.)
5. Incident Management Expertise: Experience in using ticketing systems for tracking and resolving incidents effectively.
6. Advanced Networking Knowledge: Understanding of configuration, routing, and protocols specific to banking operations.
7. Scripting and Automation Skills: Ability to write scripts (e.g., SQL) to automate maintenance tasks and improve efficiency.
8. Certifications: SQL, Linux, or ITIL certifications.
9. Knowledge of Financial Software: Familiarity with commonly used banking applications and software (e.g., CMS, Core Banking Systems).
10. Willing to travel as required and to relocate abroad (KSA, Qatar, etc.)
11. Bachelor's degree in information technology with a banking background and technical knowledge

Company Industry:

• Consulting
• Management Consulting
• Advisory Services

Department / Functional Area:

• IT Software

Keywords:

• Application Support SQL

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