Application Support Specialist

Apave's business is risk management, with a full range of technical and intellectual services in Inspection, Testing and Measurement, Training, Certification, Consulting & Technical Support. All the services offered by Apave aim to improve the safety of people and property and to increase the performance of the organizations of Apave Customers.

Through its 50 subsidiaries and holdings in Europe, Asia, the Middle East, Indian Ocean and Africa, Apave International is developing in buoyant markets: the oil sector, major industrial and civil infrastructures, construction, civil engineering, energy, transport.

Job Description:

Key Responsibilities:

1. Act as the primary liaison between the Oracle Development Team and end-users, ensuring clear and efficient communication.
2. Provide expert-level support and troubleshooting for Oracle Applications, including Oracle Forms and Oracle Reports, ensuring minimal downtime and optimal user experience.
3. Work closely with business users to understand their requirements, issues, and feedback, and translate these into actionable tasks for the Oracle development team.
4. Lead the analysis, design, and improvement of Oracle-based systems, ensuring that new features and enhancements align with both business objectives and user needs.
5. Assist in the development, modification, and customization of Oracle Forms and Reports, ensuring they meet the specific requirements of the business.
6. Collaborate with internal teams to implement system upgrades, patches, and new releases, ensuring compatibility and system integrity.
7. Provide end-user training, documentation, and ongoing support to maximize the effectiveness and adoption of Oracle Applications across the organization.
8. Monitor and optimize system performance, identifying opportunities for improvements and recommending solutions.
9. Ensure the Oracle environment aligns with the company’s vision and goals, promoting efficiency, scalability, and innovation.

Requirements:

Experience:

1. Good Functional Understanding and Implementation Experience HR, Procurement, Inventory, Sales, Finance (GL, AR, AP, Bank, Employee).
2. Proven experience working with Oracle Forms 12c and Oracle Reports 12c in a support or development capacity.
3. Strong background in system analysis and system design, with the ability to gather business requirements, propose technical solutions, and work across teams to implement them.
4. Experience acting as a bridge between technical teams and end-users, facilitating effective communication and collaboration.

Technical Skills:

1. Strong knowledge of Oracle databases 19c and PL/SQL scripting.
2. Experience with Oracle Developer Suite, SQL*Plus, and other Oracle development tools.
3. Familiarity with Oracle E-Business Suite is an advantage.
4. Comfortable with Oracle Cloud environments is a plus.

Soft Skills:

1. Excellent communication skills, both written and verbal, with the ability to explain technical issues to non-technical users.
2. Strong problem-solving skills and a customer-focused mindset.
3. Ability to manage multiple priorities and work efficiently in a fast-paced, dynamic environment.
4. A collaborative team player with a proactive approach to identifying and solving issues.

Qualifications:

1. Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
2. Certification in Oracle Applications or Oracle Database Administration is a plus.
3. Experience in managing projects or working in an agile development environment is desirable.