Application Support (Finacle 11x L2)

Finacle 11x L2 Application Support

Responsibilities

Provide second-level technical support for the Finacle 11x application

Identify, troubleshoot, and resolve application issues in a timely manner

Work closely with L1 support teams to ensure seamless issue escalation and resolution

Monitor application performance and stability

Collaborate with development teams to identify and implement improvements

Prepare and maintain documentation on resolved issues and best practices

Conduct root cause analysis and create preventative measures for recurring issues

Ensure compliance with service level agreements (SLAs)

Qualifications

Bachelor's degree in Computer Science, Information Technology, or a related field

2+ years of experience in a technical support role with Finacle 11x

Strong understanding of banking domain and financial applications

Excellent problem-solving and analytical skills

Strong communication and customer service skills

Ability to work effectively in a team-oriented environment

Proven experience in handling high-pressure situations and managing multiple issues simultaneously

Skills

Finacle 11x

SQL

Oracle or other RDBMS

Unix/Linux

Shell Scripting

ITIL Framework

Application performance monitoring

Incident management

Root cause analysis

Customer service