Application Support Engineer

HALA; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

HALA, a leading fintech player in the MENAP region, is seeking a candidate for a technical support role. This position involves responding to inquiries and troubleshooting software issues while maintaining support tickets. The ideal candidate should be fluent in both English and Arabic and proficient in SQL and NoSQL databases.

Benefits

Inclusive and diverse culture

Competitive compensation, including potential shares

Focus on personal development with training stipends

Experience working with a multicultural team

Opportunities for autonomy, mentorship, and growth

Responsibilities

• Respond to back-office inquiries and technical issues via Slack, email, and Freshdesk.
• Diagnose and troubleshoot software problems, providing solutions within SLA.
• Identify and document software defects; collaborate with development teams for fixes.
• Escalate critical issues and follow up on resolutions.
• Maintain support tickets and update knowledge base articles.
• Coordinate with third-party service providers and follow up on issues.
• Stay updated on industry trends to enhance customer support.

Skills

Fluent in English

Fluent in Arabic

SQL

NoSQL

Job description

HALA is a leading fintech player in the MENAP region that aims to redefine financial services and build the future bank of SMEs. HALA empowers SMEs to start, run, and grow their businesses by providing cutting-edge financial and technological tools.

HALA has multiple entities in UAE, Saudi Arabia, and Egypt, including HALA Payments, HALA Cashier, and HALA Logistics. It offers solutions that enable merchants to digitize payments and manage sales and operations.

Founded in 2017, HALA is licensed by the Saudi Arabian Central Bank and the Financial Services Regulatory Authority (FSRA) in Abu Dhabi Global Market.

Responsibilities:

• Respond to back-office inquiries and technical issues related to software products via communication channels like Slack, email, and Freshdesk.
• Diagnose and troubleshoot software problems, providing solutions within SLA.
• Identify and document software defects; collaborate with development teams for fixes.
• Escalate critical issues and follow up on resolutions.
• Maintain support tickets and update knowledge base articles.
• Coordinate with third-party service providers and follow up on issues.
• Stay updated on industry trends to enhance customer support.

Skills:

• Languages: Fluent in English and Arabic.
• Proficient in SQL and NoSQL databases.

What We Offer:

• An inclusive, diverse culture supporting innovation and flexible work setups.
• Competitive compensation, including potential shares.
• Focus on personal development with training and learning stipends.
• Experience working with a multicultural team across multiple countries.
• Opportunities for autonomy, mentorship, and growth.

If you believe you can contribute to our team, #apply_now.

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