Application Support Engineer

Astek Middle East; Medina Province; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading technology services company in Medina, KSA is seeking an experienced Application Support Engineer to ensure the smooth availability and reliability of applications. The role involves monitoring, troubleshooting, deploying new releases, and resolving incidents to maintain critical business systems. Ideal candidates should have strong technical skills, including experience with containerization and web application servers.

Qualifications

• Hands-on experience with containerization technologies.
• Strong knowledge of web application server configuration.
• Proficiency in Linux/Unix OS and troubleshooting.

Responsibilities

• Ensure application availability and technical issue resolution.
• Perform health checks and monitor application alerts.
• Manage application deployments and software installations.
• Troubleshoot end-user incidents and perform root cause analysis.
• Monitor systems for stable execution of applications.

Skills

Containerization (RedHat OpenShift)

Web application servers (Tomcat, JBoss, Nginx, WebLogic)

Linux/Unix OS administration

Java

XML

Web services and APIs

Unix shell/commands

Job description

Job Title: Application Support Engineer

Location: Madinah - KSA

Job Summary:

We are seeking an experienced Application Support Engineer to ensure smooth application availability and reliability. The role involves monitoring, troubleshooting, deploying new releases, and resolving incidents to maintain critical business systems.

Key Responsibilities:

• Ensure application availability and resolve technical issues promptly.
• Perform health checks, monitor alerts, and assist with service restoration.
• Manage application deployments, rollbacks, and software installations.
• Troubleshoot end-user incidents, perform root cause analysis, and provide fixes.
• Monitor systems and ensure stable execution of applications.

Technical Skills:

• Hands-on experience with containerization (RedHat OpenShift).
• Strong knowledge of web application servers (Tomcat, JBoss, Nginx, WebLogic).
• Proficiency in Linux/Unix OS administration and troubleshooting.
• Experience with Java, XML, web services, and APIs.
• Good command of Unix shell/commands.