Application Specialist RCM Riyadh

Application Specialist

The Application Specialist will use their healthcare, business, and InterSystems product knowledge to ensure successful, standard, and timely contracting and implementation of InterSystems products. They will become an expert in Billing/Healthcare Revenue Cycle Management & Claims resources for customers, understanding customer processes, assessing the best-fit solutions, and advising on optimal implementation strategies to maximize benefits while minimizing customer-specific work. It is essential to stay updated with new product developments through the product release cycle. The role requires visiting customer sites and may involve regular travel, potentially up to 5 days away from home each week.

The Application Specialist will act in accordance with the latest version of the InterSystems ARIES Customer Engagement Methodology, which is subject to ongoing updates as part of our culture of continuous improvement. The responsibilities include:

• Engaging with customers to understand their needs and provide solutions.
• Delivering training, workshops, and presentations effectively.
• Communicating confidently with clinicians and other stakeholders.
• Contributing to multi-disciplinary teams and documenting functional specifications.
• Mapping business processes and understanding information systems.

Essential Skills and Experience

• Excellent communication skills and experience in customer training, workshops, or presentations.
• Strong consultative skills with the ability to articulate ideas clearly.
• Experience interacting directly with customers, including clinicians.
• At least 3 years' experience in healthcare, with a good understanding of administrative and/or clinical processes and Billing RCM.
• Experience implementing software solutions and contributing to multi-disciplinary teams.
• Proficiency in writing functional documents and business process mapping.
• Knowledge of Information Systems and proficiency in English.
• University degree.

Desirable Skills and Experience

• Experience communicating with stakeholders at various levels within healthcare organizations, including government/public and private sectors.
• Experience with EMR systems and IT services in customer-facing settings.
• Previous experience as an Application or Configuration Specialist.
• Experience with change management and software testing.

Education and relationship to job location details are to be selected and indicated accordingly.