Application Specialist RCM

InterSystems Corporation; Riyadh; On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking an Application Specialist to leverage their healthcare and product knowledge to implement innovative solutions effectively. This role focuses on enhancing customer engagement through training and support, ensuring seamless integration of software in healthcare environments. The ideal candidate will have a strong background in healthcare processes, excellent communication skills, and a passion for driving customer success. Join a forward-thinking company that values continuous improvement and offers the opportunity to make a significant impact in the healthcare sector.

Qualifications

• 3+ years of healthcare experience with a strong understanding of Billing RCM.
• Experience in implementing software solutions and conducting training.

Responsibilities

• Ensure successful implementation of InterSystems products in healthcare settings.
• Advise customers on maximizing benefits from solutions while minimizing custom work.

Skills

Excellent communication skills

Consultative skills

Customer interaction

Healthcare experience

Software implementation

Business process mapping

Writing functional documents

Knowledge of Information Systems

Proficiency in English

Education

University degree

Tools

EMR systems

Job description

The Application Specialist will use their healthcare, business and InterSystems product knowledge to ensure that we contract and implement InterSystems products in a successful, standard and timely manner. The Application Specialist will become an “expert” in Billing/Healthcare Revenue Cycle Management & Claims resource for customers and will be expected to understand the customer process, assess solution best fit and advise the customer how to best implement the standard solution as early as possible. Advise the customer on driving maximum benefits from the solution, whilst keeping customer specific work to an absolute minimum and liaise with various areas of the business on these accordingly. It is therefore essential that they keep up to date with new product developments as they become available through the normal product release cycle. The Application Specialist must be available to visit customer sites and may be assigned to projects that require regular travel with the possibility of spending up to 5 days away from home each week.

The Application Specialist will act in accordance with the latest version of the InterSystems ARIES Customer Engagement Methodology, which will be modified from time to time as part of our ongoing culture of continuous improvement. The Application Specialist will undertake the following:

Essential

• Excellent communication skills and experience of conducting customer training, workshops and/or presentations
• Excellent consultative skills ability to articulate and communicate ideas
• Experience interacting directly with customers, including clinicians, and confidently delivering strong messaging
• At least 3 years’ experience working in healthcare and a good understanding of administrative and/or clinical processes/ Billing RCM
• Experience implementing software solutions
• Experience contributing to a multi-disciplined team
• Experience with writing functional documents
• Experience of business process mapping
• Knowledge of Information Systems
• Proficiency in English
• University degree

Desirable

• Experience in communicating with key stakeholders at various levels within healthcare organisations which may be government/public and/or private sector businesses
• Experience with EMR systems
• Exposure to IT services in a customer-facing setting
• Previous experience as an Application or Configuration Specialist
• Previous experience of change management
• Good computer skills
• Experience conducting software testing

About InterSystems

InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com.