Application Engineer - ZIV | alfanar Electric

alfanar Group; Riyadh; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading company is seeking a technical expert to drive product adaptation initiatives and enhance customer experiences. This role involves collaboration with various teams to meet customer requirements, ensure product reliability, and develop training programs. Candidates must have a Bachelor's in Electrical Engineering and relevant experience to succeed in this dynamic environment.

Qualifications

• Bachelor's degree in Electrical Engineering is required.
• 2 to 4 years of relevant work experience.
• Strong problem-solving skills and customer service orientation.

Responsibilities

• Lead product adaptation projects and ensure compliance with standards.
• Analyze field equipment performance for improvement opportunities.
• Provide customer training on products and develop supporting materials.

Skills

Customer Service Orientation

Education

Bachelor Degree in Electrical Engineering

Job description

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Job Purpose

Responsible for leading technical product adaptation initiatives and providing expert support throughout the product lifecycle—from design modifications to field performance analysis and customer training. This position ensures that products meet customer-specific requirements, operate reliably in real-world environments, and are effectively supported with accurate documentation and training.

Key Accountability Areas

Product Adaptation Projects:

• Define technical requirements for product modifications and ensure compliance with customer and regulatory standards.


• Lead the creation of detailed specifications and oversee validation and testing of adapted products.


• Maintain and update technical documentation to reflect product changes accurately.

Field Equipment Analysis:

• Analyze in-field equipment performance to identify improvement opportunities.


• Collaborate with field teams to gather operational data and evaluate product behavior in real-world conditions.


• Provide technical recommendations to enhance product reliability and efficiency.

Sales Support:

• Support the sales team with technical analysis, custom solutions, and product specifications.


• Prepare and deliver technical presentations tailored to customer needs.


• Ensure accurate and timely delivery of technical content for proposals and documentation.

Customer Training:

• Lead and support customer training programs on product use, features, and maintenance.


• Develop training materials and manuals for customer education.


• Offer post-training technical support to address ongoing customer queries.

Collaboration and Communication:

• Work closely with R&D, manufacturing, and field operations teams to align technical solutions with product and customer requirements.


• Maintain clear, effective communication with customers to ensure expectations and technical needs are met.

Role Accountability

HR Proficiency:

• Ability to obtain updated soft and technical skills related to the job.

Delivery:

• Perform the planned activities to meet the operational and development targets as per delivery schedules.


• Utilize resources effectively to achieve objectives within efficient cost and time.


• Provide a periodic report formatted by detailing the deviation and execution of planned tasks.

Problem-Solving:

• Solve any related problems arise and escalate any complex operational issues.

Quality:

• Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.

Business Process Improvements:

• Coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible.

Compliance:

• Comply to related policy and procedures and work instructions.

Health, Safety, and Environment:

• Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.

Academic Qualification
Bachelor Degree in Electrical Engineering


Work Experience
2 to 4 Years


Technical / Functional Competencies
Customer Service Orientation
Customer Service Programs