Alarm Room Operator - Fire & Rescue

Serco; Tabuk; On-site; SAR 60,000 - 80,000; Full time

Job summary

Join a leading multinational organization as an Alarm Room Operator in Saudi Arabia. This role involves managing emergency alarms and ensuring efficient operations within the Fire and Rescue Services team. Ideal candidates will possess relevant qualifications and experience in similar positions, demonstrating strong communication and multi-tasking skills. Enjoy a competitive compensation package and opportunities for professional growth in a supportive work environment.

Benefits

Competitive monthly pay and allowances

Comprehensive medical and life insurance

Competitive leave benefits

Annual airfare allowance

Supportive work environment

Wellbeing programs

Career growth opportunities

Qualifications

• Experience within a similar alarm room position within an airport environment.
• Qualified in NFPA 1061 and NFPA 1072.

Responsibilities

• Man the alarm control room and dispatch fire vehicles as required.
• Continuously monitor incoming signals concerning fire and emergencies.
• Identify problems and take responsibility for solutions.

Skills

Communication

Multi-tasking

Education

Tertiary Qualification in Fire Services

Tools

NFPA 1061

NFPA 1072

Job description

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Make a difference every day

Closing Date : 20/May/2025

We are a multinational organisation with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue and Air Navigation Services. We are innovators, committed to redesigning and improving public servicesto fulfil our purpose to impact a better future by "Bringing National Visions to Life".

Your Opportunity

The purpose of the Alarm Room Operator is to conduct test and monitor efficiencies for emergency alarms. Suitable candidates will effectively manage their time, resources and relationships to ensure that work is completed efficiently.

The ideal candidate should have the ability to multi-task and manage various tasks, and good communication.

This role is part of the Fire and Rescue Services team and will be based in the West Coast in Saudi Arabia.

Key Accountabilities

• Support the Talent and Colleague Experience team in all projects and deliverables.
• Man the alarm control room in the fire station on a shift basis and dispatch fire vehicles/ equipment as required to cope with all reported emergencies/ alarms.
• Continuously monitor the incoming signals and information concerning fire, emergency, and tests that originate from the Airport Operations Center, Air traffic Control Tower and the Airport buildings fire alarm and detection systems.
• Identifies problems within own area of remit and takes responsibility for finding a solution regardless of the causes.
• Identifies innovative ideas and solutions for everyday work problems that contribute to on-going continuous improvement, and which add value to the customer.
• Remains calm in uncertain or challenging situations and consistently behaves in a manner that is acceptable to others.

Specific Requirements

• Experience within a similar alarm room position
• Currently based in KSA with ID card or transferrable iqama
• Qualified in NFPA 1061 - Telecommunications level I and II ( or willingness to obtain)
• Qualified in NFPA 1072 - Hazardous Materials Awareness (or willingness to obtain)

What’s in it for you?

At Serco, our core values drive everything we do, and we believe in fairly compensating our colleagues for the value they bring to our organization. We are proud to offer a total reward package at Serco which includes:

• Competitive monthly pay and allowances that are commensurate with the role and industry standards
• Comprehensive medical insurance coverage and life insurance, so our employees can feel secure in their health and financial wellbeing
• We recognize the importance of work-life balance, which is why we offer competitive leave benefits that exceed industry standards
• We offer an annual airfare allowance to support our expat colleagues to stay in touch and visit their loved ones
• We pride ourselves on providing a supportive work environment where we foster a positive Safety-First culture
• We care deeply about our colleagues' wellbeing and offer access to wellbeing programs and platforms to support their physical, mental, and emotional health.
• As a global organization, we offer a vast array of career paths for our employees to choose from. The scale and breadth of our organization provides our colleagues with opportunities for growth and variety in their career path, both regionally and globally.

Join Us

At Serco, we believe there is a place here for everyone. A place where you can bring your authentic self to work every day. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual.We are committed to equal employment opportunities and creating an inclusive environment that proudly celebrates the perspectives and backgrounds that each of our employees bring to work every day.

Join Serco and be part of a values-driven organization that invests in the development and well-being of its employees and offers a rewarding and fulfilling career.

Make a difference every day

The purpose of the Alarm Room Operator is to conduct test and monitor efficiencies for emergency alarms in airport operations centre.

Suitable candidates will e ffectively manage their time, resources and relationships to ensure that work is completed efficiently. They will support the development of colleagues through provision of timely and constructive feedback and by willingly sharing own skills, knowledge and networks and be m edically and physically fit

Key Accountabilities

• Man the alarm control room in the fire station on a shift basis and dispatch fire vehicles/ equipment as required to cope with all reported emergencies/ alarms.
• Continuously monitor the incoming signals and information concerning fire, emergency, and tests that originate from the Airport Operations Center, Air traffic Control Tower and the Airport buildings fire alarm and detection systems.
• Identifies problems within own area of remit and takes responsibility for finding a solution regardless of the causes.
• Identifies innovative ideas and solutions for everyday work problems that contribute to on-going continuous improvement, and which add value to the customer.
• Remains calm in uncertain or challenging situations and consistently behaves in a manner that is acceptable to others.
• Takes responsibility for own personal impact and development, focusing on increasing self-awareness as well as identifying new areas for learning and professional development

Specific requirements

• Experience within a similar alarm room position within an airport environment
• Currently based in KSA with ID card or transferrable iqama
• Tertiary Qualification in Fire Services
• Qualified in NFPA 1061 - Telecommunications level I and II
• Qualified in NFPA 1072 - Hazardous Materials Awareness (or willingness to obtain)

What’s in it for you?

At Serco, our core values drive everything we do, and we believe in fairly compensating our colleagues for the value they bring to our organization. We are proud to offer a total reward package at Serco which includes:

• Competitive monthly pay and allowances that are commensurate with the role and industry standards
• Comprehensive medical insurance coverage and life insurance, so our employees can feel secure in their health and financial wellbeing
• We recognize the importance of work-life balance, which is why we offer competitive leave benefits that exceed industry standards
• We offer an annual airfare allowance to support our expat colleagues to stay in touch and visit their loved ones
• We pride ourselves on providing a supportive work environment where we foster a positive Safety-First culture
• We care deeply about our colleagues' wellbeing and offer access to wellbeing programs and platforms to support their physical, mental, and emotional health.
• As a global organization, we offer a vast array of career paths for our employees to choose from. The scale and breadth of our organization provides our colleagues with opportunities for growth and variety in their career path, both regionally and globally.

Join Us

At Serco, we believe there is a place here for everyone. A place where you can bring your authentic self to work every day. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual.We are committed to equal employment opportunities and creating an inclusive environment that proudly celebrates the perspectives and backgrounds that each of our employees bring to work every day.

Join Serco and be part of a values-driven organization that invests in the development and well-being of its employees and offers a rewarding and fulfilling career.

Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit www.serco.com/careers for more information.