Airport Services Manager - Taif

Qatar Airways; At Ta'if, Makkah Al Mukarramah; On-site; USD 60,000 - 80,000; Full time

Job summary

Join Qatar Airways as an Airport Services Manager in Taif, overseeing airport operations and ensuring top-notch customer service and compliance. With your management skills and airline industry knowledge, you'll play a key role in enhancing operations and customer focus within a dynamic international environment.

Qualifications

• Minimum 5 years of relevant experience in airline operations.
• Experience in a managerial role with proven capabilities.
• Comprehensive knowledge of airport operations.

Responsibilities

• Ensure safe and compliant QR airport operations.
• Manage daily operations and coordinate with government agencies.
• Provide inputs for service improvements.

Skills

Crisis Management

Management

Customer Focus

Organizational Skills

Education

Bachelor's Degree

Job description

About The Role

We are pleased to announce an exciting opportunity to join our Ground Services team in Taif, Kingdom of Saudi Arabia, as Airport Services Manager.

Job Purpose

• Ensure safe, secure, and cost-effective QR airport operations at the station to achieve regulatory compliance, operational efficiency, and 5-star customer service.
• Liaise with local Airport Handling Management to meet QR ground handling and customer service standards at all times.
• Coordinate with Airport Authorities and all Government agencies at the station. Represent QR at the Airport AOC.
• Manage and motivate the airport team. Collaborate with the Ground Services Management team and other departments.

Accountabilities

• Evaluate alliance and airport passenger handling strategies affecting the station’s flight schedules.
• Assess and plan manpower needs considering peaks, holidays, seasonal or additional flights.
• Manage daily operations and serve as liaison between airport service providers, government agencies, authorities, and senior management.
• Provide inputs and recommendations for service improvements and changes.
• Act as the primary contact and liaison for all QR airport operations at the station.
• Assist in responding to emergencies or major operational disruptions, including supporting the Qatar Airways Special Assistance Program.
• Suggest process improvements to enhance service delivery standards.
• Balance customer focus with company interests.
• Coordinate with One World Carrier support during disruptions or crises.
• Ensure Aircraft Turnaround Check (ATC) duties are performed to ensure safe ground operations.
• Ensure aircraft cabin service doors are operated externally where applicable to reduce safety risks.
• Perform other departmental duties as directed by the Head of Department.

Be part of an extraordinary story

Your skills, imagination, and ambition have no boundaries here. There are endless opportunities to grow and tackle rewarding challenges that will enhance your skills and experience. Join us to be part of our future and build the life you want within an international community. Our best is here and still to come. To us, the impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible.

Job Posting
Jun 22, 2025, 12:46:35 PM

To Be Successful In This Role You Will Need

• Relevant College or University qualification, minimum Bachelor's degree.
• At least 5 years of relevant experience.
• Experience in a managerial role.
• Proven crisis management experience.
• Participation in extensive airline-related training courses and skills gained.
• Comprehensive knowledge of airline and airport operations.
• Excellent command of English.
• Strong organizational, management, and report-writing skills.
• Customer-focused with empathy towards customers.
• Knowledge of program development, budgeting, and administration.
• Managerial skills: delegation, clear direction, workflow management, mentoring, coaching, training, and fostering teamwork.
• Ability to work under pressure.

About Qatar Airways Group

Our story began with four aircraft. Today, we deliver excellence across 12 diverse businesses. We’ve grown rapidly, set trends, and broken records. We embrace failure as a part of innovation. Whether creating unique customer experiences or working behind the scenes, every individual contributes to our story of growth and determination. Now is the time to bring your ideas and passion to a place where your ambition has no limits. Join a truly global community.