Airport Services Agent - Jeddah

Qatar Airways; Jeddah; On-site; SAR 24,000 - 36,000; Full time

Job summary

Join a forward-thinking airline as an Airport Services Agent in Jeddah, where you will play a crucial role in delivering exceptional customer service. In this dynamic position, you will ensure a seamless experience for travelers, from check-in to boarding, while adhering to safety and security standards. This role offers the opportunity to grow within a global community, tackle rewarding challenges, and contribute to the airline's mission of excellence. If you are passionate about customer service and thrive in a fast-paced environment, this is the perfect opportunity for you.

Qualifications

• Experience in a customer-facing role in an airport environment.
• Knowledge of passenger and baggage handling procedures.

Responsibilities

• Delivering high-level customer service at all touch points.
• Coordinating with various teams for smooth passenger acceptance.
• Ensuring compliance with safety and security requirements.

Skills

Customer Service

Communication Skills

Airport Operations Knowledge

Baggage Handling

Education

High School Diploma

Job description

About The Role

We are recruiting for an Airport Services Agent based in Jeddah, Kingdom of Saudi Arabia.

In this role, you will deliver excellent service at the airport, helping create a stress-free environment for customers travelling with Qatar Airways. You will ensure passengers receive total quality service and adhere to the safety policy and security standards of the company.

Role Accountabilities

1. Delivering the highest level of Customer Service at all customer touch points
2. Constant liaison with Check-in, Boarding Gate, Ramp, Cargo, Lounge
3. Supervising service partners’ activities for the smooth acceptance of passengers
4. Directing Arriving/Departing passengers to respective areas such as Arrival Hall, Transfer Area, Departure Gate, Lounge, etc.
5. Checking entry requirements (visas, residence permits) are met
6. Coordinating with Cargo, Fueling company, Baggage Make-up Area, aircraft loading team, catering suppliers for a smooth turnaround
7. Handling of company mail
8. Performing pre- and post-flight administration duties
9. Handling baggage claims
10. Ensuring compliance with QR Safety and Security requirements
11. On Time Performance

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible.

Job Posting

May 6, 2025, 11:21:22 AM

To Be Successful In This Role You Will Need

1. Experience in a similar customer-facing role within airport environment
2. Knowledge of airport functions including passenger and baggage handling, Weight and Balance, and Dangerous Goods Regulations
3. Ability to work shifts, including weekends
4. Excellent communication in English language

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records, and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. Whether creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story—a story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.