Air Logistics Customer Care Specialist

KUEHNE NAGEL INC; Riyadh; On-site; USD 30,000 - 45,000; Full time

Job summary

A leading logistics company is seeking a Customer Care Specialist in Riyadh to ensure positive customer experiences and efficient operations. The role involves proactive customer service, monitoring shipments, and collaboration with sales teams. Applicants should have a degree in logistics and at least two years of relevant experience.

Benefits

Competitive salary

Opportunities for further development

Employee-friendly environment

Qualifications

• Minimum 2 years experience in freight forwarding focusing on Air Logistics.
• Excellent analytical, organizational and problem-solving skills.
• Excellent communication with fluency in the English language.

Responsibilities

• Proactively advise and consult customers to ensure satisfaction.
• Monitor customer shipments to provide proactive updates.
• Create, refine, and review reports as needed.

Skills

Analytical skills

Organizational skills

Problem-solving skills

Communication

Fluency in English

Education

Degree in logistics, supply chain or a similar discipline

Job description

JOB DESCRIPTION
It's more than a job
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

The Customer Care Specialist is part of our Customer Care Location team, who are responsible for direct interaction with our customers, proactive customer service, problem solving, customer follow up, interaction with our sales colleagues and equally as important, ensuring that our Operational Care Centers (OCC s) have all of the necessary information to be able to execute on our customer behalf.
The Air Logistics Customer Care Specialist is responsible for ensuring that our customers experience is a positive one each and every time they engage with Kuehne + Nagel.
How you create impact
• Proactively advise and consult Customers to ensure satisfaction.
• Monitoring Customer Shipments to provide proactive updates to customers and to solve problems in anticipation of customer complaints.
• Inclusion and transfer of customer requirements into the KN systems.
• Creating, refining, and reviewing reports as needed, including performance analysis.
• Exchange knowledge with the sales and account management teams.
What we would like you to bring
• Degree in logistics, supply chain or a similar discipline
• Minimum 2 years experience in a freight forwarding with a focus on Air Logistics
• Excellent analytical, organizational and problem solving skills
• Excellent communication with fluency in English language
What's in it for you
We offer an employee-friendly environment for you to develop and grow to become a skilled transportation logistics professional in a challenging and fast-developing company with a competitive salary and opportunities for further development within the Kuehne + Nagel Group. If like us, you put customers at the heart of everything you do, you can expect to be rewarded with a full package of benefits on top of a salary that grows with you as you grow in our business.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
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